OPD Receptionist

Responsibilities:

1. Accepts/completes assignments as directed by OPD Supervisor/Manager.
2. Greets and welcomes patients coming to MHC in a friendly and professional manner.
3. Accurately records all patient identification data to the Hospital/Center Information System (whether coming with appointment or as walk-in).
4. Listens carefully and responds to patients' requests/inquiries.
5. Accurately updates patient contact information in the Hospital/Center Information System.
6. Directs patients to the appropriate clinic/areas.
7. Collects patient payments and issues receipts in accordance with the approved procedures. Reviews and reconciles daily cash receipts.
8. Collects original referral and guarantee letters from credit patients. Checks the validity of all referral letters of credit patients when applicable.
9. Checks insurance patients' eligibility through the proper channel (NAPHES, CCHI, Insurance Company Website, etc.) and processes the necessary documentation through the Hospital/Center Information System.
10. Accepts and quickly adopts any work rotation within any of the OPD Receptions whether Eye, Dental, or ENT.
11. Adopts any newly required process change as requested by the OPD Supervisor/Manager.
12. Communicates effectively with patients, departmental and hospital/center staff to ensure that OPD and hospital/center goals are met.
13. Communicates in a courteous and effective manner with patients, visitors, and hospital/center employees.
14. Works closely with co-workers to maintain the high quality of patient care in the assigned area.
15. Communicates effectively with team leader and OPD Supervisor/Manager to help provide the highest quality of services.
16. Assists in the orientation of new employees as directed.
17. Performs all duties in a professional, effective, and confidential manner.
18. Adheres to the hospital/center and departmental policies and procedures.
19. Adheres to the hospital/center dress code policy.
20. Recognizes the cultural needs of patients and adapts patient care activity accordingly.
21. Demonstrates punctuality and consistency with attendance.
22. Performs all other duties within his/her realm of knowledge and abilities as required or assigned.

Knowledge, Skills, Experience Required:

1. High School diploma or equivalent (2-years' Diploma post High School or University Degree is preferable).
2. Ability to operate computers.
3. Must have basic understanding of oral and written English.
4. Experience in a similar position (preferable).