Onsite Support Engineer

DXC.technology; Saudi Arabia; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading company in technology solutions is looking for a support technician to oversee support teams and ensure high levels of user satisfaction. This role involves diagnosing and resolving various technical issues, collaborating with IT professionals, and providing guidance to users. The successful candidate will possess excellent communication skills and a strong commitment to customer service, adapting to changing technologies to meet organizational needs.

Qualifications

• Strong focus on providing excellent customer service.
• Ability to diagnose and resolve technical issues.
• Excellent verbal and written communication skills.

Responsibilities

• Oversees support teams and develops support strategies.
• Diagnosing and resolving technical issues related to hardware and software.
• Creating and maintaining documentation and knowledge base articles.

Skills

Technical Troubleshooting

Communication

Customer Service

Problem-Solving

Time Management

Teamwork

Adaptability

Job description

Job Description:

Responsibilities:

• Oversees support teams, develops support strategies, and ensures high levels of user satisfaction.
• Diagnosing and resolving a wide range of technical issues related to hardware, software, and network connectivity for end-users.
• Managing and resolving incidents and service requests, often using ticketing systems.
• Identifying and escalating complex issues to appropriate support teams or specialists.
• Creating and maintaining documentation, including knowledge base articles and standard operating procedures.
• Providing guidance and training to users on new systems, software, or hardware.
• Supporting the deployment, configuration, and maintenance of hardware and software.
• Communicating effectively with end-users to understand their needs and provide clear, concise support.
• Collaborating with other IT professionals to ensure efficient and effective support delivery.

Key Skills:

• Technical Troubleshooting: Ability to diagnose and resolve a wide range of technical issues.
• Communication: Excellent verbal and written communication skills.
• Customer Service: Strong focus on providing excellent customer service.
• Problem-Solving: Ability to think critically and solve problems effectively.
• Time Management: Ability to prioritize tasks and manage time effectively.
• Teamwork: Ability to work effectively with others to achieve common goals.
• Adaptability: Ability to adapt to changing technologies and environments.

Examples of Specific Tasks:

• Setting up and configuring new computers and software.
• Troubleshooting printer problems and network connectivity issues.
• Assisting users with password resets and account management.
• Providing support for common software applications like Microsoft Office.
• Documenting support procedures and troubleshooting steps.
• Participating in hardware and software deployments.
• Monitoring system performance and identifying potential issues

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is availablehere.