Onsite Program Manager

SoftServe; Saudi Arabia; On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Client Success Director to enhance client relationships and drive software delivery excellence. This pivotal role requires a strategic partner who can navigate complex accounts, ensuring seamless integration of services while fostering strong collaboration with internal teams. The ideal candidate will possess a robust understanding of software engineering and business principles, coupled with exceptional communication and leadership skills. If you're passionate about delivering top-notch solutions and eager to make a significant impact, this opportunity is perfect for you.

Qualifications

• 10 years of experience in client relationship management and software implementation.
• Strong understanding of business principles and IT industry trends.

Responsibilities

• Serve as the primary point of contact for clients, ensuring successful software delivery.
• Lead cross-functional teams and manage complex projects to achieve client outcomes.

Skills

Client Relationship Management

Business Acumen

Communication Skills

Leadership

Problem-Solving

Technical Expertise

Software Engineering

SDLC Best Practices

Education

Bachelor's degree in Business Administration

Master's degree in Business Administration

Job description

The Client Success Director (CSD) is a key leadership role within the revenue organization, serving as a strategic partner and trusted advisor for large complex accounts and accounts with high potential for growth that need ultimate focus. The CSD orchestrates the seamless integration of SoftServe&aposs services within the client&aposs environment, ensuring high levels of clients solutions and services, driving account / portfolio growth. They serve as the primary point of contact for the client at day-to-day operational level, deeply understanding their needs and collaborating effectively with internal delivery teams to achieve successful outcomes SoftServe delivers to the clients. This role focuses on client relationship management and technical software implementation advisory to ensure succesfull software delivery client outcomes.

Preferred Competencies

Client Relationship Management: Proven ability to build and maintain strong client relationships at all levels, demonstrating excellent communication, interpersonal, and negotiation skills.

Business Acumen: Strong understanding of business principles and practices, with the ability to translate client needs into strategic solutions and identify opportunities for growth.

Communication and Negotiation: Exceptional communication and negotiation skills, with the ability to effectively articulate complex technical concepts to both technical and non-technical audiences, ensuring clear and concise messaging.

Leadership and Collaboration: Strong leadership and collaboration skills, with the ability to influence and guide cross-functional teams towards achieving shared objectives, fostering a collaborative and results-oriented environment.

Problem-Solving and Decision-Making: Proven ability to identify and solve complex problems, making sound decisions under pressure and considering various perspectives and potential outcomes.

Industry Knowledge: Deep understanding of the IT industry and emerging trends, demonstrating awareness of industry best practices and innovative solutions.

Expertise in Delivery: Expertise in building and running effective pre-sale teams, experience in managing complex projects and multi-stream (3+ stream) programs involving CTO/COE resources and cross-company capabilities.

Required Skills

Proficient in software engineering and architecture design, with a perfect understanding of common architecture patterns and tactics

Hands-on with implementing complex software solutions

Possessing technical expertise and a deep understanding of current technology trends on the market

A seasoned expert in applying SDLC best practices on the projects, leading implementation projects (starting from defining a roadmap and up to creating WBS, estimating efforts, driving implementation, defining software development best practices, and managing the engineering team)

Competent in driving technology adoption: from driving vision and purpose on a strategic level to leading implementation projects

Confidently applying advisory frameworks to capture client needs, convert them to architecture drivers, and define solution vision and a roadmap

Professional with excellent presentation, negotiation, and interpersonal skills

10 years of relevant experience

Qualifications

Education: Bachelors degree in business administration, computer science, software engineering, or a related field.A Master&aposs degree in business administration (MBA) or a related field is a plus.

Other Requirements

Ability to travel up to 25% of the time, depending on client location and business needs.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or protected veteran status. SoftServe is an Equal Opportunity Employer.

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