Oliver Wyman - Office Services Team Lead - Riyadh

Marsh & McLennan Companies; Riyadh; Hybrid; USD 50,000 - 75,000; Full time

Job summary

Marsh & McLennan is searching for a Senior Office Services Manager in Riyadh to oversee daily operations, manage staff, and ensure compliance with company policies. This role requires strong leadership and communication skills, and a proven track record in office management.

Qualifications

• 4+ years in a senior Office Services or Office Management role.
• Proven supervisory experience for 4+ years.
• Experience in management consultancy beneficial.

Responsibilities

• Oversee the Office Services functions and manage daily operations.
• Develop relationships with key stakeholders and manage local projects.
• Ensure compliance and coordinate with local travel partners.

Skills

Leadership

Problem-Solving

Communication

Multitasking

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Responsibilities:

1. Oversee the Office Services functions: implement processes & policies, support local OS / Facilities team members, handle multiple OS-related requests and escalations, ensure coverage, approve and track attendance.
2. Supervise local OS and FM teams daily.
3. Ensure compliance and coordinate with local travel partners for travel payments.
4. Serve as the local SPOC for BCD coordination, queries, and escalations.
5. Support the OS Regional Head & UAE OS Manager in recruiting, training staff, providing feedback, and conducting performance reviews and development.
6. Assist with team coverage for the wider OS IMEA team in coordination with OS Managers.
7. Develop relationships with key stakeholders within Oliver Wyman, MMC businesses, and external vendors/service providers.
8. Manage local or regional projects related to OS/RE and broader OW scope.
9. Own office configuration and daily operations, ensuring a safe, clean, and secure environment.
10. Coordinate reception & FM team activities, meetings, trainings, internal events, and troubleshooting issues.
11. Coordinate facilities management activities including maintenance, cleaning, security, building management, and contracts.
12. Liaise with building management, contractors, and regulatory agencies.
13. Serve as the local SPOC for the corporate American Express program.
14. Conduct in-person and virtual inductions for new joiners, maintaining updated information aligned with regional inductions.
15. Maintain local Facilities and RE trackers, ensuring expenses align with budgets.
16. Oversee Health & Safety, Fire Safety, and Evacuation procedures, adhering to statutory and MMC guidelines.
17. Support regional office projects such as renovations, refurbishments, moves, and space planning.
18. Manage office insurance policies and ensure they are maintained.
19. Maintain all critical office/business documentation.

Experience required:

1. 4+ years in a senior Office Services or Office Management role within a similar corporate environment.
2. 4+ years supervising a team.
3. Experience in management consultancy or similar industry is advantageous but not essential.

Attributes:

1. Excellent verbal and written communication skills across multicultural environments.
2. Proven leadership skills capable of training, coaching, and motivating staff.
3. Problem-solving skills and the ability to work effectively with teams.
4. Self-motivated, confident, with strong initiative.
5. Team player with experience working collaboratively.
6. Ability to multitask, prioritize, and manage time efficiently.
7. Creative, detail-oriented, and methodical.
8. Flexible, hardworking, cost-conscious, and results-driven.

Skills:

• Advanced knowledge of Microsoft Outlook, Word, Excel; working knowledge of PowerPoint is helpful.

Oliver Wyman, part of Marsh McLennan (NYSE: MMC), is a management consulting firm that combines industry expertise to help clients optimize and improve their operations. Marsh McLennan is a global leader in risk, strategy, and people, operating in 130 countries with over 90,000 employees and $24 billion in revenue. For more information, visit Oliver Wyman's website or follow on LinkedIn and X.

Marsh McLennan is committed to diversity, inclusion, and flexibility in the workplace, aiming to attract and retain diverse talent. The company supports hybrid work arrangements, requiring colleagues to work onsite at least three days a week, with designated 'anchor days' for team collaboration.