Officer - Real Time Analytics

Almosafer; Saudi Arabia; On-site; SAR 30,000 - 60,000; Full time

Job summary

Join a leading travel company in Saudi Arabia as a Real-Time Call Center Analytics expert. This exciting role focuses on managing operations reports, generating insightful metrics, and enhancing the performance of call center operations. With a commitment to diversity and inclusion, the company fosters a supportive environment for all employees. Bring your analytical prowess and problem-solving skills to a team that values excellence and innovation in the travel industry. This is a fantastic opportunity to contribute to a dynamic organization that is shaping the future of travel in the region.

Qualifications

• Strong analytical and problem-solving skills are essential for this role.
• Experience in call center operations is a must.

Responsibilities

• Manage operations reports database and generate various reports.
• Analyze data of performance metrics and trends.

Skills

Organizing and Time Management

Communication Skills

Analytical Skills

Problem-Solving Skills

Call Centre & Workforce experience

MS Excel

Tools

MS Office

Job description

About the Company:

Almosafer (part of Seera Group) Saudi Arabia's Leading Travel Company

Elevating the journey for travellers from Saudi Arabia, the region & beyond, while harnessing Seera Group's 40+ years of expertise, Almosafer supports Saudi Arabia's vision as a national champion for tourism. Almosafer creates opportunities for outbound, leisure, and religious travel, whilst serving B2C and B2B customers, partners, and suppliers with state-of-the-art travel solutions, a digital-first mindset, and travel advisory.

About the job:

Real-Time Call Center Analytics position provides timely and appropriate communication regarding the performance of the operation to all concerned parties and effectively manages all queue metrics.

Responsibilities:

• Manages the operations reports database.
• Generates hourly, daily, weekly, and monthly reports
• Consolidates report results and reflects them in summary reports
• Participates in analyzing the data of the different performance metrics and trends across individuals, projects, and operations.
• Manage real-time operations transactions and take required action in the short term.

Profile Requirements:

• Organizing and Time Management.
• Very good English profile.
• Communication Skills.
• Ability to work under pressure.
• Strong analytical Skills.
• Strong Problem-Solving Skills.
• Excellent MS Office, especially MS Excel.
• Call Centre & Workforce experience is a must.

Being you @ Almosafer:

At Almosafer we strongly believe in diversity and equal opportunities for all candidates. We do not discriminate based on any characteristic and follow fair employment practices regarding citizenship and immigration status. Join our inclusive work environment.