OFFICER - CONTINUOUS IMPROVEMENT

DP World; Jeddah; On-site; SAR 80,000 - 120,000; Full time

Job summary

A leading global logistics company in Jeddah is looking for a Continuous Improvement Officer to drive operational excellence through data-driven decisions and lean initiatives. This role involves analyzing data, optimizing processes, and supporting project management functions. Ideal candidates will hold a relevant degree and have strong skills in data analysis and lean methodologies, ensuring continuous improvement across various departments.

Qualifications

• Strong analytical and problem-solving skills with hands-on experience in data analysis and visualization tools.
• Proficient in process mapping, documentation, and business process optimization.
• Detail-oriented with a strong commitment to continuous improvement and quality.

Responsibilities

• Analyze operational data to develop dashboards and performance reports.
• Optimize processes and manage documentation cycles.
• Lead training sessions on lean methodologies.

Skills

Data analysis

Process optimization

Lean methodologies

Project management

Stakeholder engagement

Education

Bachelor’s degree in Engineering, IT, or Operations Management

Tools

Microsoft Excel

Power BI

Job description

Job Summary:

The Continuous Improvement Officer is responsible for driving operational excellence through data-driven decision-making, process optimization, and lean initiatives. This role ensures the organization continually enhances its efficiency, reduces waste, and delivers sustainable improvements across various departments. The position also plays a key role in supporting project management functions, ensuring timely execution and successful delivery of operations-related projects.

Key Responsibilities:

1. Data Analysis & Reporting

• Analyze raw operational data to develop dashboards and performance reports using Microsoft Excel and Power BI.
• Collaborate with the IT department to define report requirements, calculation logic, and validation methods.
• Ensure data integrity and monitor data quality across reporting outputs.
• Provide analytical insights on key performance indicators (KPIs) to identify operational bottlenecks and improvement opportunities.
• Coordinate with external stakeholders (e.g., Port Authorities) to deliver required reports.

2. Process Management & Optimization

• Develop and maintain accurate and up-to-date operational process maps and work instructions.
• Identify inefficiencies and waste in operational workflows and lead initiatives to streamline and optimize processes.
• Manage the end-to-end process documentation cycle including creation, updates, approvals, and version control.
• Advise and support other departments in creating their own process documentation using best practices.

3. Lean Projects

• Deliver training sessions on lean methodologies including Kaizen, 5S, 8 Wastes, Value Stream Mapping (VSM), etc.
• Collaborate with departmental Lean Champions to monitor and support their continuous improvement initiatives.
• Facilitate and consult on cross-functional lean projects using PDCA and DMAIC methodologies to solve business challenges.

4. Project Management Office (PMO) Support

• Lead the initiation phase of operations-related projects by developing key documentation (e.g., Project Charters, Risk Assessments, Cost-Benefit Analyses).
• Create and manage project tracking tools, including Work Breakdown Structures (WBS), progress trackers, and budget monitoring sheets.
• Coordinate with project team members to monitor progress and address any issues or roadblocks.
• Oversee project closure activities, including lessons learned documentation and user sign-offs.

Required Skills & Qualifications:

• Bachelor’s degree in Engineering, Information Technology, Operations Management, or a related field.
• Strong analytical and problem-solving skills with hands-on experience in data analysis and visualization tools (Excel, Power BI).
• Proficient in process mapping, documentation, and business process optimization.
• Solid understanding of Lean methodologies and tools (Kaizen, 5S, VSM, DMAIC, PDCA).
• Practical knowledge of project management frameworks and tools.
• Excellent communication, facilitation, and stakeholder engagement skills.
• Ability to lead cross-functional teams and manage change effectively.
• Detail-oriented with a strong commitment to continuous improvement and quality.

Certifications (Must Have or in Progress):

• Lean Six Sigma Belt
• Project Management Professional (PMP)
• Certified Scrum Master (CSM) or equivalent Agile certification