Officer, Clinical Liaison

AMAD Hospital; Riyadh; On-site; SAR 279,000 - 446,000; Full time

Job summary

AMAD Hospital seeks a Clinical Liaison to serve as the clinical link with referral sources, promoting rehabilitation and long-term care programs. You will collaborate with Business Development and Patient Access to strengthen relationships and improve referral processes.

The role requires building trust in AMAD's services, coordinating assessments, and ensuring admissions meet clinical criteria while maintaining accurate records of activities and outcomes.

Qualifications

• Bachelor's degree in nursing or an allied health field is required.
• Master's degree in healthcare management is preferred.
• Minimum 5 years in clinical liaison or related roles.

Responsibilities

• Conduct visits, presentations, and educational meetings with referral partners.
• Plan visits to referring hospitals and manage clinical assessment schedules.
• Promote AMAD's services and maintain records of awareness activities and outcomes.
• Coordinate referrals with Patient Access and clinical teams to ensure appropriate admissions.
• Develop professional relationships with physicians and hospitals to build trust.

Skills

Communication skills

Stakeholder management

Clinical assessment

Education

Bachelor's degree in nursing or allied health

Master's degree in healthcare management (preferred)

Tools

Healthcare IT systems

Job description

The Clinical Liaison serves as the clinical link between AMAD Hospital and referring physicians, healthcare practitioners, hospitals, and other healthcare stakeholders. The role is responsible for building confidence in the hospital’s clinical services, increasing awareness of available rehabilitation and long-term care programs. The Clinical Liaison collaborates closely with the Business Development and Patient Access teams to promote the hospital’s services, strengthen referral relationships, and facilitate appropriate patient referrals and admissions.

Key responsibilities of the role:

Managerial/Administration:

• Conduct professional visits, presentations, and educational meetings with referral partners.
• Plan visits to referring hospitals and manage the schedule of clinical assessments.
• Increase awareness of the hospital’s services, admission criteria, and referral procedures and Maintain accurate records of awareness activities, clinical assessments, decisions, and response times.
• Identify and develop potential referral sources.
• Prepare weekly and monthly reports on referral volume, suitability rate, response time, and reasons for non-acceptance.
• Participate in the weekly referral funnel review and follow up on agreed actions.
• Prepare all the awareness activities, and informed the hospitail on the market needs.
• Build and maintain professional relationships with physicians, healthcare practitioners, hospitals, and other referral sources.
• Communicate the hospital’s clinical capabilities, rehabilitation programs, and long-term care services.
• Develop trust and confidence in the quality and suitability of the hospital’s services.

Technical:

• Support the referral process by ensuring referrals meet the hospital’s clinical admission criteria.
• Coordinate with Patient Access and clinical teams to facilitate appropriate patient assessments and admissions.
• Monitor referral outcomes and identify opportunities to improve referral conversion rates.
• Track referral volumes, referral suitability rates, conversion rates, and admission outcomes.
• Review clinical information for referred patients and assess their suitability against the hospital’s admission criteria.
• Conduct clinical assessments on-site, at referring facilities, or through virtual reviews, and recommend acceptance, deferral, or decline.
• Respond promptly and accurately to clinical queries from physicians, case managers, and families.
• Present AMAD’s clinical programs, capabilities, and outcomes to referring physicians and clinical teams to build trust and confidence.
• Coordinate with the Medical Director, nursing, and therapy departments to confirm that the hospital can meet patients’ clinical and care needs before admission.
• Ensure a safe and clear clinical handover between the referring facility and AMAD.
• Analyze reasons for unsuitable or declined referrals and share feedback with Business Development to improve referral quality.
• Perform other relevant tasks and duties within the scope of the position and consistent with the employee’s knowledge, skills, and abilities.

Quality & Safety:

• Comply with Amad quality, patient safety, and infection prevention and control policies at all times.
• Make sure only clinically suitable patients are recommended for admission, to protect patient and staff safety.
• Report incidents, near misses, and safety concerns through the hospital's reporting system.
• Support CBAHI/JCI accreditation requirements by keeping clinical records complete and accurate.
• Apply evidence-based clinical practice and professional standards in all assessments.

Education:

• Continue personal professional development through training and continuing education in rehabilitation, long-term care, and case management.
• Keep up to date with clinical guidelines and admission criteria for Amad programs.
• Set development goals and action plans with the line manager and review progress regularly.
• Complete mandatory hospital training and maintain professional license requirements (CPD hours).
• Share clinical knowledge and best practices with colleagues and referral partners

Qualifications & Experience:

• Bachelor's degree in nursing, or in Physical/Occupational/Speech Therapy or a related allied health field.
• Master's degree in healthcare management or a related field is preferred.
• Minimum of 5 years of Experience in clinical liaison, physician relations, referral management, utilization review, or healthcare business development.
• Minimum of 4 years of clinical experience, including at least 3 years in Clinical experience in rehabilitation, long-term care, or hospital services is preferred.
• Experience in the Saudi healthcare market or GCC.