Observability Architect - CCC Technology & Operations

swatX Solutions; Saudi Arabia; On-site; SAR 150,000 - 250,000; Full time

Job summary

A leading company in the tech space is seeking an Observability Architect to design and implement observability architecture across hybrid infrastructures. The ideal candidate will have extensive experience in AIOps and monitoring tools, playing a pivotal role in the AIOps transformation.

Qualifications

• 8-12 years of experience in observability engineering or AIOps platform architecture.
• Proven delivery in AIOps transformation projects across large-scale environments.
• Strong understanding of AI/ML-driven observability.

Responsibilities

• Design the observability reference architecture supporting logs, metrics, traces.
• Architect observability pipelines that integrate key platforms.
• Enable event correlation into ServiceNow Event Management.

Skills

AIOps transformation

Data correlation

OpenTelemetry

Tools

Dynatrace

Splunk

BMC TSOM

Grafana

SolarWinds

Job description

Role Summary:

The Observability Architect is responsible for designing and implementing a holistic observability architecture that enables full-stack visibility, real-time insights, and predictive intelligence across the CCC ecosystem. This role plays a pivotal part in the AIOps transformation, driving unified telemetry, data correlation, and integration with automation workflows.

The architect must bring hands-on experience with AIOps-centric observability solutions and deep expertise in both infrastructure and application performance monitoring.

Key Responsibilities:

• Design the observability reference architecture supporting logs, metrics, traces, events, synthetic and real-user monitoring (RUM) across hybrid infrastructure.
• Architect and deploy observability pipelines that integrate key platforms:
  • Dynatrace (full-stack monitoring and AIOps analytics)
  • Splunk (infrastructure monitoring, log aggregation, anomaly detection)
  • BMC TSOM (TrueSight Operations Management)
  • BMC MainView (mainframe telemetry)
  • SolarWinds (network and system-level visibility)
• Enable event correlation and noise reduction mechanisms, integrating telemetry streams into ServiceNow Event Management or other manager-of-manager platforms.
• Support deployment of AIOps features such as automatic root cause analysis, predictive alerting, and intelligent incident triage.
• Define and implement dashboards, KPIs, and SLOs/SLIs in tools like Grafana, Dynatrace, and Splunk ITSI.
• Collaborate with the ServiceNow Architect to ensure observability data feeds are aligned with CMDB and service models.
• Ensure data normalization and enrichment strategies enable meaningful business-impact insights.

Qualifications:

• 8–12 years of experience in observability engineering, enterprise monitoring, or AIOps platform architecture.
• Proven delivery experience in AIOps transformation projects across large-scale, hybrid environments.
• Deep technical knowledge and implementation experience in:
  • Dynatrace (full-stack, synthetic, AIOps)
  • Splunk Infrastructure Monitoring & Log Management
  • BMC TSOM & MainView
  • SolarWinds (NPM, SAM)
  • Grafana / Prometheus
• Strong understanding of OpenTelemetry, data correlation patterns, and AI/ML-driven observability.
• Familiarity with integrating observability stacks into automation engines and ITSM platforms.
• ITIL and Dynatrace/Splunk/BMC certifications are preferred.