Noon Coordinator & CXD

eXtra (United Electronics Co.); Al Khobar; On-site; SAR 112,000 - 150,000; Full time

Job summary

A leading electronics retailer in Al Khobar is looking for a professional to manage customer inquiries and monitor product listings. The ideal candidate has 1-2 years of experience, strong skills in Excel and marketplace dashboards, and the ability to communicate effectively in both English and Arabic. This position offers a dynamic work environment and the opportunity to interact with vendors and customers regularly.

Qualifications

• 1-2 years of experience in a relevant role.
• Empathetic communication required.
• Ability to handle inquiries via multiple platforms.

Responsibilities

• Monitor and update product listings and stock.
• Track daily orders and cancellations.
• Manage customer inquiries on various platforms.

Skills

Strong Excel skills

Marketplace dashboard skills

Clear communication in English

Clear communication in Arabic

Problem-solving mindset

Multitasking ability

Job description

Essential Qualifications & Skills

• Monitor and update product listings, stock, pricing, and promotions.
• Track daily orders, cancellations, and SLA compliance.
• Liaise with vendors/logistics for timely replenishment and issue resolution.
• Share weekly performance snapshots (OOS, delivery delays, warranty issues, returns).
• Manage customer inquiries via call, WhatsApp, chat, or email.
• Book, confirm, and follow up on service appointments.
• Handle reschedules/cancellations quickly and professionally.
• Escalate complaints and ensure timely closure.

Requirements

• Strong Excel + Marketplace dashboard skills
• 1-2 years experience
• Clear and empathetic communication (English, Arabic)
• Ability to multitask across operations + customer-facing tasks
• Problem-solving mindset, ownership-driven