Network Support Engineer

Job purpose:

The Job Holder is responsible for supporting and implementing Flynas’s network infrastructure and resolving issues to ensure 24/7 connectivity of the company network.

Key Responsibilities:

1. Propose controls and standards to improve overall efficiency and effectiveness.
2. Analyze existing systems and propose improvements or new solutions to enhance efficiency and effectiveness.
3. Provide 1st level Network 24/7 system support to all Flynas users and support the connectivity of any network devices for all projects.
4. Configure and manage security devices, such as firewalls, IDS/IPS, VPNs, NAC, and WAF systems.
5. Apply and maintain all IT network device configurations including routers, switches, etc., for LAN, WAN, and Wireless, and apply OS updates, patches, and configuration changes as per ITIL and change management processes.
6. Review and troubleshoot any Flynas links with abnormal network behaviors and provide necessary recommendations to resolve link problems, advising the related parties.
7. Administrate all IT Networks Management and Monitoring Tools, arranging with proper planning and rollback plans for any changes across IT and business functions.
8. Analyze situations, diagnose root causes, and collaborate with stakeholders to develop solutions to ensure that all immediate situations are responded to in a timely manner to avoid business risks and work delays.

Skills

Academic Qualifications:

Bachelor's degree in computer networking.

Professional Experience:

03-05 years of overall experience in IT function, preferably in Network & Security.