Mystery Shopping Vendors

Total Solutions India; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

Total Solutions Group is seeking qualified vendors for a Mystery Shopping Program across the Middle East, focusing on auditing customer service and store experiences. Ideal candidates are professionals aged 25+, with relevant spending history and mystery shopping experience.

Qualifications

• Aged 25+, white-collar professionals or business owners.
• Preferred experience in mystery shopping.
• Must have spent AED 2,000+ on home decor recently.

Responsibilities

• Conduct various types of audits including Retail and High-Value Furniture.
• Provide geotagged photos and full audio recordings.
• Submit reports within 2 working days.

Skills

Strong observational skills

Reporting skills

Fluency in English

Arabic (optional)

Job description

Total Solutions Group invites qualified vendors to participate in an exciting Mystery Shopping Program for a premium Furniture & Home Dcor brand across the Middle East.

Project Highlights:

Type: Mystery Shopping with Purchase & Return

Focus: Customer service, store ambiance, visual merchandising, POS experience

Countries Covered:

(Store counts to be shared post confirmation)

Auditor Profile:

Age 25+ | White-collar / Sr. executive / Business owner

Spent AED 2,000+ on home dcor in the past 6 months preferred

Mystery shopping experience preferred

Fluent in English (Arabic is a plus)

Strong observational and reporting skills

Audit Types:

1 Retail Audits

2 High-Value Furniture Audits

3 E-Commerce Audits

4 Click & Collect Audits

(All include purchase & return for experience validation)

Geotagged Photos (Exterior, POS, Layout, Till)

Full Audio Recording

Reporting within 2 working days

Local QC before submission

Language: English (Arabic support where needed)

Quote Format:

• Subcontracting is not allowed
• Must quote only for countries where you have direct presence

To Respond:

Kindly share:

• Country-wise pricing
• Countries covered
• Confirmation of the direct in-country team

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