Mobile Device Management - UEM Technology Support

DXC.technology; Saudi Arabia; On-site; SAR 50,000 - 70,000; Full time

Job summary

A leading technology services company in Saudi Arabia is looking for an IT Support Analyst to manage device provisioning and compliance. The ideal candidate has a Bachelor's degree in IT and 1-3 years of experience with SCCM and Microsoft Intune. This role involves supporting device health monitoring, troubleshooting connectivity issues, and collaborating with various teams. Opportunity for certifications in Microsoft 365 and CompTIA is also encouraged.

Qualifications

• 1-3 years in an IT support or Analyst I role, with exposure to SCCM and/or Intune/UEM platforms.
• Hands-on experience with SCCM and Microsoft Intune or equivalent UEM.
• Experience with ITSM/ticketing systems like ServiceNow or Remedy.

Responsibilities

• Register and enroll devices into Intune or co-management via SCCM/Autopilot.
• Monitor device health and update compliance reports.
• Provide L1/L2 support and troubleshoot client-side issues.
• Serve as point of contact for mobile carriers for activations and billing.
• Develop and update runbooks and SOPs for common tasks.

Skills

SCCM Current Branch

Microsoft Intune

Basic Windows OS administration

Networking (DNS, DHCP, TCP/IP)

Active Directory management

Education

Bachelor’s degree in IT, Computer Science or related field

Tools

ServiceNow

Remedy

Job description

Job Description:

Key Responsibilities

Device Provisioning & Enrollment

• Register and enroll devices (Windows, iOS, Android) into Intune or co-management via SCCM/Autopilot
• Create and assign device and compliance profiles, configuration policies and application packages.

Monitoring, Patching & Reporting

• Monitor device health, update compliance reports and generate basic dashboards/reports.
• Coordinate and apply patch-management cycles (Windows OS, firmware, mobile OS) through SCCM CB and Intune update rings.

Incident & Service-Request Handling

• Provide L1/L2 support: troubleshoot connectivity (DNS, DHCP, TCP/IP), AD-group assignments and client-side issues.
• Log, track and resolve tickets in ServiceNow or Remedy, escalating complex issues to senior staff as needed.

Carrier & Asset Management

• Serve as point of contact for mobile carriers—coordinate activations, billing inquiries and device replacements.
• Maintain accurate asset inventory from procurement through decommissioning.

Documentation & Collaboration

• Develop and update runbooks, SOPs and knowledge-base articles for common tasks and known errors
• Collaborate with networking, security and application teams to troubleshoot cross-domain issues.

Qualifications

Education & Experience

• Bachelor’s degree in IT, Computer Science or related field, or equivalent hands-on experience.
• 1–3 years in an IT support or Analyst I role, with exposure to SCCM and/or Intune/UEM platforms.

Technical Skills

• Hands-on with SCCM Current Branch (CB) and Microsoft Intune (or equivalent UEM).
• Basic Windows OS administration and networking (DNS, DHCP, TCP/IP, Subnetting)
• Familiarity with Active Directory group management and device-object lifecycle.

Experience with ServiceNow, Remedy or similar ITSM/ticketing systems

Certifications (Must Have)

• Microsoft 365 Certified: Endpoint Administrator Associate
• CompTIA A+

Certifications (Good to Have)

• CompTIA Network+
• Microsoft Certified: Azure Fundamentals (Exam AZ-900)

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