Mobile Device Management - UEM Technology Support

DXC.technology; Saudi Arabia; On-site; SAR 30,000 - 50,000; Full time

Job summary

DXC.technology is seeking an IT Support Analyst responsible for device provisioning and compliance monitoring. The ideal candidate will manage device enrollment in Intune, troubleshoot connectivity issues, and collaborate with cross-domain teams. A Bachelor's degree in IT and relevant certifications are required for success in this role.

Qualifications

• 1–3 years in an IT support or Analyst I role.
• Hands-on experience with SCCM Current Branch and Intune.
• Familiarity with Active Directory group management.

Responsibilities

• Register and enroll devices into Intune or SCCM.
• Monitor device health and manage patch cycles.
• Provide L1/L2 support and troubleshoot various connectivity issues.

Skills

Connectivity Troubleshooting

Device Management

Patch Management

Education

Bachelor’s degree in IT, Computer Science or related field

Tools

SCCM

Microsoft Intune

ServiceNow

Job description

Job Description:

Key Responsibilities

Device Provisioning & Enrollment

• Register and enroll devices (Windows, iOS, Android) into Intune or co-management via SCCM/Autopilot
• Create and assign device and compliance profiles, configuration policies and application packages.

Monitoring, Patching & Reporting

• Monitor device health, update compliance reports and generate basic dashboards/reports.
• Coordinate and apply patch-management cycles (Windows OS, firmware, mobile OS) through SCCM CB and Intune update rings.

Incident & Service-Request Handling

• Provide L1/L2 support: troubleshoot connectivity (DNS, DHCP, TCP/IP), AD-group assignments and client-side issues.
• Log, track and resolve tickets in ServiceNow or Remedy, escalating complex issues to senior staff as needed.

Carrier & Asset Management

• Serve as point of contact for mobile carriers—coordinate activations, billing inquiries and device replacements.
• Maintain accurate asset inventory from procurement through decommissioning.

Documentation & Collaboration

• Develop and update runbooks, SOPs and knowledge-base articles for common tasks and known errors
• Collaborate with networking, security and application teams to troubleshoot cross-domain issues.

Qualifications

Education & Experience

• Bachelor’s degree in IT, Computer Science or related field, or equivalent hands-on experience.
• 1–3 years in an IT support or Analyst I role, with exposure to SCCM and/or Intune/UEM platforms.

Technical Skills

• Hands-on with SCCM Current Branch (CB) and Microsoft Intune (or equivalent UEM).
• Basic Windows OS administration and networking (DNS, DHCP, TCP/IP, Subnetting)
• Familiarity with Active Directory group management and device-object lifecycle.

Experience with ServiceNow, Remedy or similar ITSM/ticketing systems

Certifications (Must Have)

• Microsoft 365 Certified: Endpoint Administrator Associate
• CompTIA A+

Certifications (Good to Have)

• CompTIA Network+
• Microsoft Certified: Azure Fundamentals (Exam AZ-900)

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