Merchant Success Manager

Bachelor of Science(Computers), Bachelor of Business Administration(Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Managing end-to-end relationships and performance for our merchants.

Coach merchants to grow their business by partnering with them on goal development and providing tailored and structured recommendations to achieve those goals.

Manage the successful handling of new clients, maintain existing customers, negotiate renewal and upsell conversations, and proactively mitigate churn. Improve existing processes for merchant onboarding, growth, and management.

Meet with clients regularly to establish strong relationships and inspire them to improve and strengthen their adoption of Salla.

Work closely with sales, product, and engineering teams to share customer feedback and journeys, deliver outstanding client experiences, and have a direct impact on building our customer-centric culture at Salla.

Identify areas for improvement, including opportunities for product adoption and implementing new Salla features, and recommend ways to best utilize Salla's solutions.

Keep project timelines updated, monitoring deadlines each week and making adjustments as needed.

Schedule resources needed (design, dev, consulting) and manage resource relationships efficiently.

Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement.

Working cross-functionally with the business, operations, marketing, product, and tech teams.

Additional tasks based on assigned projects or job requirements.

Minimum Requirements

Bachelor's degree in Business Administration, MIS, Computer Science, IT, or related field.

+2 years of experience in Account Management at an e-commerce/SaaS company.

Advanced communication and negotiation skills.

Experience in Customer Relation Management.

Up-to-date understanding of new technologies.

Satisfactory problem-solving skills to help resolve customer complaints or needs.