Merchant Operations Associate

Tamara; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading company in the fintech sector is looking for a Merchant Operations Associate to enhance their Merchant Onboarding Operations team. You will execute KYB reviews and AML/CFT screening to ensure compliance with regulatory standards, monitor process gaps, and contribute to continuous improvements. This role involves detailed documentation in Salesforce and close collaboration with Compliance and Risk teams while based onsite in Riyadh.

Qualifications

• 1-3 years experience in KYB due diligence or AML/CFT screening.
• Proficiency in Salesforce case management.
• Solid understanding of KYB fundamentals.

Responsibilities

• Conduct end-to-end KYB reviews for new and existing merchants.
• Perform sanctions and adverse-media screening for merchants.
• Monitor regulatory changes and update screening protocols.

Skills

KYB due diligence

AML/CFT screening

Process improvement

Data analysis

Job description

Tamara is seeking an Merchant Operations Associate (KYB & AML/CFT) to join our growing Merchant Onboarding Operations team.

In this role, you will be part of the execution of Know Your Business (KYB) reviews and AML/CFT screening for every merchant onboarding journey in Salesforce, ensuring our platform meets the highest regulatory and risk-management standards. You will validate merchant documentation, analyse complex ownership structures, run sanctions and adverse-media checks, and document your findings in Salesforce with clear, auditable notes. Partnering closely with Compliance, Risk, Product, and Engineering teams, you will champion compliance-by-design, continuously refining workflows, playbooks, and automated rules to keep pace with evolving regulations and emerging risks. As a Associate, you are expected to spot process gaps early, propose data-driven improvements, and mentor junior colleagues where applicable raising the overall maturity of Tamara s onboarding operations while safeguarding our customers and reputation

This role is based onsite in our Riyadh offices.

Your responsibilities

• Conduct end-to-end KYB reviews for new and existing merchants, including verification of trade licenses, corporate documents, ultimate beneficial ownership (UBO), and shareholder structures.
• Perform sanctions, PEP, adverse-media, and watch-list screening (UN, OFAC, EU, local lists) for merchants and key principals, documenting outcomes in Salesforce.
• Assess AML/CFT risk factors (industry, geography, payment flow, behavior) and assign onboarding risk ratings in line with internal policy.
• Ensure all findings, approvals, and supporting evidence are accurately logged and auditable in Salesforce in real time.
• Escalate high-risk or suspicious cases to Compliance for enhanced due diligence (EDD) or SAR filing, following defined escalation paths.
• Monitor regulatory changes (e.g., SAMA, CBUAE, FATF) and update screening rules, checklists, and playbooks accordingly.
• Liaise daily with Commercial, Compliance, Product, and Risk teams to resolve onboarding blockers and clarify documentation requirements.
• Identify process gaps and propose workflow or automation enhancements (e.g., data integrations, rules engines, reporting dashboards).
• Support periodic internal and external audits by compiling evidence packs and answering examiner queries.
• Track and report key onboarding KPIs (turnaround time, pass/fail rates, false-positive ratios) to help drive continuous improvement.
• Uphold Tamara s compliance-by-design culture, ensuring every merchant is onboarded safely, efficiently, and in full regulatory adherence

Your expertise

• 1 3 years of hands-on experience in KYB due diligence, AML/CFT screening, or merchant onboarding within a fintech, payments, or other regulated financial institution in UAE and KSA.
• Proficiency in case management on Salesforce (or a similar workflow tool), including documenting reviews, attaching evidence, and maintaining audit-ready records.
• Solid grasp of KYB fundamentals: validating trade licenses, analyzing UBO/shareholder structures, and applying risk-based onboarding decisions.

Company Industry

• Banking
• Broking

Department / Functional Area

• Maintenance
• Operations

Keywords

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