Merchant Onboarding Specialist

Salla; Saudi Arabia; On-site; SAR 120,000 - 150,000; Full time

Job summary

An innovative e-commerce platform is seeking a dedicated Online Store Specialist to enhance the setup and management of online stores. This role focuses on customizing store interfaces, ensuring smooth payment and shipping integration, and optimizing user experiences for maximum satisfaction. You will collaborate with various teams to address technical issues and stay updated with the latest e-commerce trends. If you are passionate about e-commerce and technology, this is a fantastic opportunity to contribute to a dynamic team and help merchants succeed in the digital marketplace.

Qualifications

• Experience in setting up and managing online stores.
• Strong understanding of user experience optimization.

Responsibilities

• Customize online store templates to align with brand identity.
• Ensure seamless integration of payment gateways and shipping options.
• Provide ongoing technical support for the online store.

Skills

E-Commerce Management

User Experience Design

Technical Support

A/B Testing

Education

Bachelor's Degree in Business or IT

Tools

E-Commerce Platforms

Payment Gateway Integration

Shipping Management Tools

Job description

Job Purpose:

Responsible for setting up and preparing online stores, ensuring all technical and commercial aspects of the store are activated effectively. This includes store configuration, interface customization, product uploads, and setting up payment and shipping options—while ensuring a smooth and efficient user experience.

Key Responsibilities:Online Store Setup:

1. Customize templates and interfaces to align with the brand’s identity.
2. Accurately list and categorize products on the platform, including adding images, descriptions, and pricing.
3. Configure and update shipping and payment details based on the store’s needs.

Integration with Payment and Shipping Systems:

1. Ensure seamless integration of various payment gateways with the online store.
2. Set up both local and international shipping options smoothly, and regularly test the purchasing process to ensure proper functionality.

User Experience Optimization:

1. Ensure a seamless browsing and purchasing experience on the platform.
2. Conduct A/B testing for the user interface and implement improvements for faster page loading.
3. Provide solutions to user experience issues and ensure customer satisfaction.

Ongoing Technical Support:

1. Provide continuous technical support to resolve any issues related to the online store.

Collaboration with Other Teams:

1. Coordinate with specialized teams to meet merchant needs.
2. Work closely with technical support and development teams to resolve any store-related technical issues.

Keeping Up with Technology Trends:

1. Stay up to date with the latest e-commerce technologies and site optimization tools.
2. Suggest innovative solutions to improve online store performance.
3. Deliver full training to merchants on how to use the platform effectively.