Merchant Logistics Operations Coordinator

CARE; Saudi Arabia; On-site; SAR 30,000 - 40,000; Full time

Job summary

A leading company in logistics is seeking a Merchant Logistics Operations Coordinator to enhance the efficiency of merchant shipments. This role plays a critical part in managing logistics operations, ensuring compliance, and collaborating effectively to improve processes and support merchants.

Qualifications

• Experience in logistics operations coordination is preferred.
• Strong communication skills are essential.
• Ability to work under pressure and handle inquiries effectively.

Responsibilities

• Coordinate daily merchant logistics operations and shipment handling.
• Act as the main contact for shipment inquiries and issues.
• Monitor shipment lifecycle from pickup to delivery.

Skills

Coordination

Problem-solving

Communication

Logistics management

Job description

We are looking for a Merchant Logistics Operations Coordinator to manage and coordinate daily logistics activities related to merchant shipments. This role ensures smooth operations across service providers, provides timely support to merchants, and contributes to the continuous improvement of shipping processes.

• Coordinate and execute daily merchant logistics operations to ensure timely and efficient handling of shipments across all service providers.
• Act as the first point of contact for merchants regarding shipment inquiries, issues, and special logistics requests.
• Monitor the full shipment lifecycle from pickup to delivery, proactively addressing potential delays or exceptions.
• Ensure compliance with service-level agreements (SLA) and escalate cases that deviate from performance standards.
• Maintain accurate records of merchant shipments, tracking logs, and exception reports.
• Collaborate with internal teams, including finance, sales, and technical support, to resolve cross-functional logistics issues.
• Generate regular performance and exception reports with actionable insights for process improvement.
• Participate in system testing and provide feedback to enhance the merchant logistics experience.
• Support projects related to new shipping solutions, integrations, and operational enhancements.
• Ensure merchant satisfaction through clear communication, timely support, and proactive problem-solving.