Membership Program Manager

Al Salama Hospital; Saudi Arabia; On-site; SAR 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a Membership Program Manager to enhance the VIP patient experience. This role involves developing strategic membership plans, fostering relationships with high-net-worth individuals, and ensuring exceptional service delivery. The ideal candidate will have extensive experience in healthcare management, a knack for strategic planning, and a passion for member engagement. Join a forward-thinking organization dedicated to providing top-tier services and exclusive experiences for its members, while driving growth and retention through innovative strategies.

Qualifications

• 7+ years in healthcare management or similar roles.
• Experience managing VIP memberships or exclusive client services.

Responsibilities

• Develop and implement membership plans for VIP patients.
• Build and maintain strong relationships with existing members.
• Utilize data analytics to improve membership engagement.

Skills

Strategic Planning

Customer Relationship Management

Market Research

Data Analysis

Education

Bachelor's degree in Business Administration

Master's degree in Business Administration

Job description

Description

The Membership Program Manager is responsible for driving membership growth, retention, and engagement. This role involves developing and implementing membership strategies, building strong relationships with members, and ensuring a seamless and high-quality membership experience for VIP patients.

Key Responsibility

Develop and Implement Membership Plans & Packages

• Design and introduce membership plans that cater to VIP patients.
• Ensure membership offerings remain competitive and valuable.
• Monitor customer satisfaction and plan effectiveness through feedback and data analysis.
  
  

Requirements

• Identify & Target Potential VIP Members
• Develop strategies to attract high-net-worth individuals (HNWIs) and corporate clients.
• Conduct market research and networking to expand membership.
• Measure the conversion rate of targeted leads into memberships.
• Build & Maintain Strong Relationships with Existing Members
• Regularly engage with members to enhance their experience.
• Ensure personalized and high-quality service delivery.
• Monitor retention rates and member satisfaction through surveys and interactions.
• Proactively Address Member Needs & Preferences
• Conduct surveys and one-on-one meetings to understand member expectations.
• Tailor services to meet evolving member needs.
• Track engagement levels and respond to concerns proactively.
• Collaborate with Marketing & Sales Teams
• Work with marketing and sales teams to promote membership benefits.
• Drive campaigns that increase membership sign-ups.
• Monitor the effectiveness of marketing initiatives.
• Resolve Membership-Related Issues
• Handle inquiries, concerns, and complaints promptly.
• Ensure seamless and hassle-free membership experiences.
• Track resolution times and member satisfaction post-service.
• Track & Analyze Membership Data
• Utilize data analytics to identify trends and growth opportunities.
• Develop strategies to improve membership engagement and retention.
• Generate regular reports to monitor performance and business impact.
• Organize Exclusive Member Events & Experiences
• Plan and execute premium events for VIP members.
• Enhance engagement and loyalty through personalized experiences.
• Gather feedback to continuously improve event offerings.
  
  

Essential Minimum Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 7 years in healthcare management or a similar role.
• Strong leadership and strategic planning experience.
  
  

Desired Qualifications:

• Master's degree in Business Administration or a related field.
• Experience managing VIP memberships or exclusive client services.