Membership Host

The First Group; Jeddah; On-site; SAR 30,000 - 45,000; Full time

Job summary

A leading company in Jeddah is seeking a Membership Host to provide exceptional service at their exclusive club. The role involves welcoming members, managing inquiries, and promoting memberships while ensuring a personalized experience. Ideal candidates are Saudi Nationals with experience in hospitality, excellent communication skills, and fluency in Arabic and English.

Qualifications

• Saudi National.
• Experience in customer service or hospitality, preferably in a luxury setting.
• Fluent in both Arabic and English.

Responsibilities

• Greet members and guests, creating a positive first impression.
• Handle inquiries and provide information about club services and membership options.
• Assist with membership sign-ups and reservations.

Skills

Customer Service

Communication

Interpersonal Skills

Organizational Skills

Tools

CRM Software

Job description

Overview

About Silver Sands Beach

Positioned on the edge of the Red Sea, Silver Sands Beach stands as a pinnacle of sophisticated living in Jeddah, Kingdom of Saudi Arabia. This premier community is a seamless blend of tranquil coastal ambience and convenient city access, offering an unparalleled lifestyle for discerning individuals and families.

For over six decades, Silver Sands Beach has transitioned from a beloved family retreat into a symbol of community cohesion and respect for nature. Our ambition goes beyond providing beautiful homes; we aim to cultivate a vibrant, interconnected community that cherishes a deep sense of togetherness. Positioned near a natural lagoon, with perfect conditions for water sports, Silver Sands is for families and enthusiasts, promising lasting memories amidst its splendour.

Job Description

The Membership Host (Saudi National) is responsible for offering exceptional service to current and potential members of the hotel’s exclusive club or leisure facility. This role involves managing inquiries, promoting memberships, maintaining records, and providing a welcoming environment. The Membership Host serves as the primary point of contact, ensuring members' needs are met while delivering a personalized experience that enhances satisfaction and loyalty.

Key Responsibilities:

• Greet and warmly welcome all members and guests, creating a positive first impression.
• Handle inquiries and provide detailed information about club services, membership options, and benefits.
• Assist with membership sign-ups, renewals, and updating member records in the system.
• Conduct tours for potential members and explain the benefits of joining the club.
• Help members with reservations, event bookings, and other requests.
• Promote new offers, events, and activities to members in collaboration with the marketing and events teams.
• Resolve member concerns or complaints promptly and courteously.
• Maintain the cleanliness and organization of member reception areas and lounges.
• Stay informed about all club services, events, and promotions to provide accurate and up-to-date information.
• Gather and relay member feedback to management to continuously improve services.

Desired Skill & Expertise

• Saudi National.
• Experience in customer service or hospitality, preferably in a luxury hotel, club, or spa setting.
• Excellent communication and interpersonal skills.
• Fluent in both Arabic and English.
• Experience with CRM or membership software is an advantage.
• Professional demeanor, with the ability to handle sensitive situations with discretion.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and multitask effectively.