Manager Solutions Delivery

Visa; Riyadh; Hybrid; USD 70,000 - 110,000; Full time

Job summary

A leading company in the payments sector seeks a Manager Solutions Delivery to oversee product deployment in Bahrain and Oman. This role requires significant client management and the ability to drive strategies that enhance customer engagement and product usage. You will collaborate with various teams to ensure product alignment with market needs, while also developing your career in a hybrid working environment.

Qualifications

• 5+ years in payments industry experience.
• Understand retail bank product P&Ls and customer engagement strategies.
• Digitally curious with industry trend awareness.

Responsibilities

• Lead product delivery across Bahrain and Oman.
• Develop relationships with decision-makers.
• Identify investment opportunities to enhance Visa's capabilities.

Skills

Client management skills

Collaboration

Problem solving

Communication skills

Job description

As Manager Solutions Delivery for Bahrain and Oman, reporting to the KBO Head of Solutions Delivery, you will be responsible for products deployment in Bahrain and Oman, with the primary objective of positioning Visa as the preferred choice of network partners by Issuers and the brand of choice by consumers.

A significant element of this role will be the ability to generate thought leadership around consumer products and requires you to work closely with Business Development teams, key issuers and global clients to drive acquisition, profitable usage, payment volume and revenue. This includes, but is not limited to, development of portfolio optimization strategies, program upgrades, new product launches, benefit resell, CVP enhancement on premium portfolios, performance tracking, channel diversification, driving greater cross-border and e-commerce volume.

You will need to combine your product management experience with your awareness of client needs to increase customer engagement with their Visa account, driving usage and preference.

People development is a key focus at Visa. We strive to create Visa as an Employer of Choice and have a strong focus on ensuring our culture, place of work and collaboration opportunities provide employees the opportunity for personal and professional development.

Responsibilities

Be a thought leader, problem solver and trusted advisor to Head of Solutions Delivery - KBO, leading product delivery across Bahrain and Oman and multiple products.

Develop, maintain and cultivate close relationships with decision-makers and senior management of designated clients. Understand their business strategies, priorities, needs and business processes, present to them product ideas and advise them how Visa products can affect their results

Represent Visa Products to the clients by providing a point of contact to them, with permanent high-quality support on Visa products, rules and policies

Identify investment and partnership opportunities with external parties in the ecosystem in order to enhance Visa s capabilities and value to issuers

Ensure the development of individual designated clients products plans, with corresponding tactics and actions to achieve defined goals

Work with Banks as well as Non-Banking Financial Institutions to support their payment strategy and go to market with Visa products

Assist Head of KBO Solutions Delivery on KSA related clients or projects as and when the need arises

Collaborate closely with the Sales organization and other functions in order to deliver Visa 360 approach

Collaborating with internal cross-functional leads to drive strategic alignment and ensure product roadmap is supportive of all common initiatives and priorities

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

5+ years in related industry experience in payments
Superior client management skills
Understanding of the drivers of retail bank product P&Ls and an understanding of trends in retail bank strategy around customer engagement. Life cycle management and multi-product penetration strategies
Digitally curious, follows industry trends and can utilize this exposure to provide compelling supporting information to Visa s product, customer experience and digital recommendations
Solid interpersonal skills, strong demonstrated collaborator with the ability to effectively work cross-organizationally
Ability to drive decisions and operate in ambiguity
Ability to resolve conflicting situations
Superior communication skills
Proven track record of success

Desired Candidate Profile

Company Industry

• Banking
• Broking

Department / Functional Area

• Administration

Keywords

• Manager Solutions Delivery

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