Manager, Loyalty Specialist Sales Services Business Development

Hispanic Alliance for Career Enhancement; Riyadh; On-site; USD 60,000 - 120,000; Full time

Job summary

An innovative firm is seeking a dynamic Sales Manager to drive the growth of loyalty solutions. This role involves leading sales strategies, managing client relationships, and navigating complex environments to deliver tailored loyalty programs. The ideal candidate will have a strong background in sales and technology, with a proven track record in business development, particularly within the MEA region. Fluency in both English and Arabic is essential for effective communication with diverse stakeholders. Join a forward-thinking team and make a significant impact in the loyalty solutions space!

Qualifications

• 7-10 years of sales experience in technology solutions, ideally in loyalty programs.
• Fluency in English and Arabic with strong communication skills.

Responsibilities

• Lead sales efforts for loyalty platforms and solutions, exceeding revenue targets.
• Develop strong relationships with key decision-makers across various industries.

Skills

Business Development

Sales Strategy

Client Engagement

Communication Skills

Market Analysis

Consultative Selling

Multi-tasking

Education

Undergraduate Degree

MBA or Relevant Postgraduate Degree

Tools

Loyalty Platforms

Digital Technologies

Marketing Services

Job description

Job Title: Manager, Loyalty Specialist Sales – Services Business Development

Overview:

Who is Mastercard?

Mastercard Loyalty Solutions is the world's largest loyalty company, a service division within Mastercard that provides reward programs, offers, and benefits to both financial institutions and merchants. We manage over 600 million accounts on our loyalty systems, serving over 2000 global clients. We offer an end-to-end outsourced service and are at the forefront of next-generation loyalty solutions, including Personalized Card Linked Offers and Pay with Reward Points. Our global team consists of 900 loyalty specialists working across the world, leading the integration of loyalty with payments.

Job Overview:

We are seeking a dynamic and experienced Sales Manager to drive the sales of loyalty platforms and solutions, as well as card benefits. This role requires an individual with outstanding business development skills and understanding of technology platforms. The ideal candidate will have a strong background in both sales and technical environments, with the ability to manage complex projects across multiple stakeholders, both internally and externally. You will play a key role in growing our customer base, managing relationships, and ensuring the successful delivery of loyalty and benefits solutions.

Key Responsibilities:

1. Sales Strategy & Execution: Lead the sales efforts for loyalty platforms, solutions, and card benefits, with a focus on meeting and exceeding revenue targets.
2. Client Engagement & Relationship Management: Develop and maintain strong relationships with key decision-makers across industries, including issuers and merchants, to sell and promote our diverse range of loyalty products.
3. Platform & Solution Sales: Understand and articulate the technical aspects of our loyalty platforms and solutions to clients, guiding them through platform and product implementations and customer journey strategies.
4. Stakeholder Management: Navigate and manage complex environments with multiple stakeholders (internal and external) to ensure smooth sales processes and customer satisfaction.
5. Consultative Selling: Act as a trusted advisor to clients, identifying their business needs and providing tailored loyalty and card benefits solutions.
6. Communication Skills: Ability to simplify technical details for non-technical stakeholders and clearly explain the platform’s value.
7. Market Analysis & Reporting: Monitor industry trends and competitor offerings, sharing insights to help refine sales strategies.
8. Multi-tasking & Prioritization: Efficiently manage multiple client accounts, sales opportunities, and projects simultaneously.

Key Qualifications:

1. Education: Undergraduate degree required; MBA or relevant post graduate degree recommended.
2. Experience: 7 to 10 years of experience in sales, with a proven track record in selling technology solutions, ideally in loyalty programs, marketing technologies, within Financial Services, Digital / Retail / Consumer/ B2B / sectors.
3. Market experience: Extensive knowledge and experience of business development within the MEA region with established network across the region.
4. Language Proficiency: Fluency in both English and Arabic is a must, with excellent communication and presentation skills in both languages.
5. Technical Knowledge: Strong understanding of loyalty platforms, digital technologies, marketing services, and platform implementation processes.
6. Complex Environment Management: Ability to navigate a multi-stakeholder environment, ensuring alignment and managing expectations from both clients and internal teams.
7. Consulting & Technology Experience (Preferred): A background in consulting or technology would be highly beneficial, particularly in understanding customer-facing solutions and financial services. Banking experience is a plus.