Manager, Logistics

湯潮; Dammam; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading company in the Middle East is seeking a highly motivated Manager of Last Mile Operations in Dammam. This role focuses on optimizing delivery processes, ensuring customer satisfaction, and managing logistics operations. Ideal candidates will possess strong leadership skills and a deep understanding of the logistics sector.

Qualifications

• Minimum 5 years of experience in E-commerce.
• Strong experience as a business partner in decision support.
• Ability to work in a multicultural environment.

Responsibilities

• Develop and implement last mile delivery strategies.
• Manage first mile pickup operations.
• Monitor key performance indicators (KPIs) for delivery.

Skills

Analytical skills

Interpersonal skills

Communication skills

Leadership

Problem-solving

Education

Bachelor’s Degree in Logistics or Supply Chain Management

Job description

About noon

noon.com is a technology leader with a simple mission: to be the best place to buy and sell things. In doing this we hope to accelerate the digital economy of the Middle East, empowering regional talent and businesses to meet the full range of consumers' online needs.

noon operates without boundaries; we are aggressively and voraciously ambitious. Starting in 2017 with noon.com, the region’s homegrown e-commerce platform and leading online shopping destination, noon is now a digital ecosystem of products and services - noon, noon Daily, noon Food, NowNow, SIVVI, noon VIP, and noon Pay.

We are creating the Middle East’s local digital champion and are looking for world-class talent to join our team.

What you’ll do:

A highly motivated and experienced Manager of Last Mile Operations to lead and optimize our delivery and pickup processes in the Dammam region. This critical role will be responsible for ensuring efficient, cost-effective, and customer-centric last mile delivery operations, as well as overseeing first mile and bulky goods operations. The ideal candidate will possess strong leadership skills, a deep understanding of logistics and transportation management, and a proven ability to drive operational excellence in a fast-paced environment. This position is based in Dammam, Saudi Arabia.

Responsibilities:

Delivery Management:

• Develop and implement efficient last mile delivery strategies and processes to meet and exceed customer expectations.
• Manage first mile pickup operations, ensuring timely and efficient collection of goods from customers or designated locations.
• Develop and manage specialized processes for the handling and delivery of bulky or oversized items.
• Optimize routes and processes to minimize costs and transit times.
• Oversee daily delivery operations, including route planning, dispatch, and delivery execution.
• Monitor key performance indicators (KPIs) such as on-time delivery, delivery cost per unit, and customer satisfaction.
• Identify and implement process improvements to enhance efficiency, reduce costs, and improve service quality.
• Manage and optimize the utilization of delivery resources, including vehicles and personnel.
• Ensure compliance with all relevant transportation regulations and safety standards.
• Troubleshoot and resolve delivery issues and exceptions in a timely and effective manner.
• Collaborate with customer service and other internal teams to ensure a seamless customer experience.
• Coordinate with relevant stakeholders to ensure smooth handover of goods for further processing and delivery.
• Ensure appropriate resources and equipment are available for the safe and efficient transportation of bulky goods.
• Foster a positive and collaborative work environment that encourages teamwork and high performance.
• Provide coaching and development opportunities to team members.
• Prepare regular reports on key operational metrics for senior management.
• Develop and implement corrective actions to address performance gaps.
• Stay abreast of industry best practices and emerging technologies in last mile logistics.
• Proactively identify and implement innovative solutions to improve operational efficiency and customer satisfaction.

What you’ll need:

• Bachelor’s Degree in Logistics or Supply Chain Management or a similar role
• Minimum 5 years of experience in E-commerce in a related field
• Strong experience in working as a business partner in delivering better decision support and enabling strategic initiatives which help to improve organization financial performance.
• Excellent analytical skills as well as strong business acumen.
• Excellent interpersonal and communication skills, with the ability to build relationships with internal and external stakeholders.
• Develop project & program work plan and ensure compliance with relevant Stakeholders.
• Recruit, lead and build a high-performance Project and Program team with ongoing performance reviews.
• Demonstrated ability to work in a multicultural environment and establish harmonious and effective working relationships both within and outside the organization.
• Promote efficient and effective logistics & supply chain management & processes.
• Analytical ability (e.g., pivot tables, lookup functions) to gather and interpret data to further develop, recommend and implement solutions
• Who will excel?

We’re looking for candidates who thrive in a fast-paced, dynamic start-up environment. We’re searching for problem solvers, people who operate with a bias for action and have a deep understanding of the importance of resourcefulness over reliance.

Candor is our only default. Demanding unequivocal high standards should be non-negotiable because quality matters. We want people who are radically candid, cohorts who commit to settling for nothing but the best - in hiring, in accepting work from colleagues, and in your own work.

Ours is not an easy mission, but it is a meaningful one. Every hire must actively raise the bar of talent in the company to help us reach our vision.

Is this you?