Job Description
DUTIES & RESPONSIBILITIES:
Position holder will be responsible for:
- Allocating daily orders to the Process Fulfilment Team, coordinating work schedules and leave requests to ensure proper task completion according to Operations procedures.
- Working closely with Client requirements (SLA) and ensuring timely dispatch of reports.
- Managing client accounts, promptly addressing queries, and analyzing issues before recommending solutions.
- Publishing articles on topics like money laundering, corruption, and white-collar crime monthly via LinkedIn and professional associations.
- Conducting technical presentations and meetings during proposals.
- Understanding customer needs, exceeding expectations, and resolving issues to maintain high satisfaction.
- Supporting operations by implementing operational, HR, Compliance, and Company policies.
- Updating team members on new or revised policies, procedures, and processes.
- Developing an educational database as per CRI jurisdiction.
- Interacting with clients regarding missing information to ensure accuracy and consistency of daily order records.
- Collecting data, maintaining master sheets, and analyzing information periodically.
- Executing day-to-day records from various sources, including press, media, government institutions, and databases, with manual research if needed.
- Assessing feasibility for conducting educational and employment checks where vendor database support is necessary.
- Negotiating with vendors for queries and data related to services in each jurisdiction.
- Working with comprehensive paid/unpaid databases concerning legal procedures and privacy protections.
- Encouraging team input on procedures and sharing expertise to foster a positive work environment.
- Facilitating team operations through discussions, knowledge sharing, and problem-solving.
- Planning and evaluating team performance, preparing progress reports, and recommending improvements.
- Conducting webinars and online expert sessions.
- Developing and reviewing pricing and cost structures in coordination with the Sales Team.
- Reviewing contracts and agreements for renewal or extension.
- Promoting team building, trust, support, and respect.
- Delivering responsibilities honestly and cost-effectively, adhering to policies and ethics.
- Providing training and shadowing for new team members and assessing training needs.
- Participating in industry events as a subject matter expert.
- Highlighting controversies or criticisms related to daily records.
- Compiling findings into comprehensive reports after analysis.
- Encouraging a culture of trust and support within the team.
- Modifying responsibilities as needed by the company.
- Following ISO standards and other policies.
- Performing additional tasks as assigned by management.
ISMS & Compliance
ISMS Related:
- Identifying information security risks and conducting risk assessments.
- Implementing ISMS controls.
- Reporting incidents to GISO / Compliance department.
- Ensuring confidentiality and integrity of classified information.
Compliance Related:
- Ensuring operational compliance policies are in place.
- Reporting incidents regarding ethics and compliance.
- Identifying and reporting compliance risks.
Qualifications & Experience
Academic: Bachelor’s/Master’s in Economics, Political Science, International Relations, Journalism, Finance, or related fields.
Professional: FCRA/PSBA/ICA qualifications, CFE or similar certifications are a plus.
Work Experience: 7-10 years in research, journalism, legal, or risk management industries.
Knowledge
- Expertise in international politics and current events.
- Knowledge of data privacy laws (GDPR, CCPA, etc.).
- Familiarity with HUMINT and OSINT resources.
- Experience in reputational due diligence and background screening.
- Understanding of local legal practices in relevant jurisdictions.
- Intermediate knowledge of procurement bidding processes.