Manager – Incident & Problem Management

Arthur Lawrence; Riyadh; On-site; SAR 240,000 - 360,000; Full time

Job summary

A leading consulting firm in Riyadh is seeking a Manager for Incident & Problem Management. The ideal candidate will have over 8 years of IT Service Management experience, particularly in the banking sector. This role involves managing critical incidents and ensuring compliance with ITIL frameworks. Join a company recognized for its rapid growth and commitment to excellence.

Qualifications

• Minimum 8+ years of experience in IT Service Management.
• Mandatory banking industry experience.

Responsibilities

• Manage high-impact incidents and conduct detailed RCAs.
• Work in a 24/7 service environment and manage on-call support.

Skills

IT Service Management

Incident Management

Problem Management

Change Management

Education

Bachelor’s degree in Computer Science

Tools

ServiceNow

Remedy

BMC

Job description

Arthur Lawrence is urgently looking for a Manager – Incident & Problem Management for a client in Riyadh, KSA. Kindly review the job requirements below. Your immediate application will enable us to place you successfully.

Must-Have:

• Minimum 8+ years of experience in IT Service Management, with mandatory banking industry experience.
• Proven track record in managing high-impact incidents and conducting detailed RCAs.
• Solid understanding of ITIL framework, especially Incident, Problem, and Change Management.
• Experience using ITSM tools such as ServiceNow, Remedy, BMC, or equivalent.
• Ability to work in a 24/7 service environment and manage on-call support when needed.

Nice to Have

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• ITIL Foundation/Intermediate/Expert Certification.
• Experience in core banking systems, digital banking platforms, or payment gateways.
• Familiarity with regulatory requirements and cybersecurity incident handling in the BFSI domain.

About Us:

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enables organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.

We are an UN Women Empowerment Principal Signatory and are certified from National Minority Supplier Development Council.

Acknowledgements from Industry Peers:

• Winner of Entrepreneur 360 Award (2019).
• IAOP Award; Ranked in top 100 internationally.
• Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest growing companies of America.
• Named one of the top ten fastest growing businesses in Houston in 2016.
• Ranked 25th in the HBJ's Fast 100 Private Companies Award in 2017.

Our Seven Pillars:

We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship.

Through strict adherence to these core values, we have achieved success beyond all documented forecasts and expectations.