Manager - Guest Experience & Product

Six Flags Qiddiya City and Aquarabia; Riyadh; On-site; USD 40,000 - 70,000; Full time

Job summary

A leading theme park seeks a Manager for Guest Experience & Product to enhance guest satisfaction through innovative strategies. The role involves strategic planning and collaboration to develop programs that align with the park's vision and boost guest loyalty.

Qualifications

• 5-7 years of experience in guest experience management or product development.
• Experience in theme parks or hospitality preferred.

Responsibilities

• Lead guest experience enhancement strategies.
• Conduct market research to identify guests' needs.
• Manage product launch and market integration.

Skills

Leadership

Analytical Thinking

Data Analysis

Communication

Problem-Solving

Education

Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or a related field

Master’s degree

Tools

Performance Tracking Tools

Job description

Manager - Guest Experience & Product at Six Flags Qiddiya City and AquArabia is responsible for leading initiatives that enhance guest satisfaction and engagement through innovative products and experiences. This role involves strategic planning, market analysis, and collaboration across multiple departments to develop, implement, and manage programs that drive guest loyalty and satisfaction. The Manager will oversee product development processes and ensure that all offerings align with the park’s vision and business objectives.

Key Responsibilities:

• Lead the development and execution of guest experience enhancement strategies, ensuring all products resonate with guest needs and preferences.
• Conduct thorough market research and analysis to identify trends and opportunities for new and improved guest offerings.
• Collaborate with marketing, operations, and creative teams to ensure seamless integration of new products into the guest experience.
• Manage guest feedback initiatives, ensuring data is collected, analyzed, and acted upon for continuous improvement.
• Oversee the launch of new products and experiences, ensuring successful implementation and promotion.
• Develop and maintain key performance indicators (KPIs) to measure the effectiveness of guest experience initiatives.
• Manage budget allocations for guest experience and product development projects to ensure financial goals are met.
• Foster a culture of innovation, encouraging team members to contribute ideas and solutions to enhance guest experiences.

Education:

Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or a related field. A Master’s degree is preferred.

Experience:

• 5-7 years of experience in guest experience management, product development, or related fields, preferably in theme parks or hospitality.
• Demonstrated experience in leading teams and managing projects from conception through execution.

Skills:

• Strong leadership and team management skills.
• Exceptional analytical and strategic thinking abilities.
• Proficiency in data analysis and performance tracking tools.
• Excellent verbal and written communication skills in both English and Arabic.
• Advanced problem-solving skills with the ability to think creatively and innovatively.

Core Competencies:

• Guest-Centric Mindset: Ability to view initiatives through the lens of guest satisfaction.
• Collaboration & Teamwork: Proficiency in working across departments to achieve common goals.
• Results-Driven: Focus on achieving tangible outcomes and improving guest experiences.