Manager - Elite Program

Bupa Arabia; Riyadh; On-site; SAR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Manager for the Elite Program, where you will enhance personalized customer experiences in healthcare. This role involves managing member interactions, collaborating with service leaders, and delivering insightful reports to drive performance. With a focus on client relations and healthcare service customization, you will play a pivotal role in ensuring high-quality service delivery. If you have a strong medical background and excel in client engagement, this opportunity is perfect for you.

Qualifications

• Experience in healthcare services and customer experience management.
• Ability to collaborate with cross-functional teams for service delivery.

Responsibilities

• Manage end-to-end service delivery for members' healthcare journeys.
• Provide medical information and direct members to appropriate services.

Skills

Medical background

Client dealings experience

Presentation skills

Excel proficiency

Job description

# Manager - Elite Program

Job Description

Personalized Customer Experience Management

Manage members’ experience with relevant functions to ensure end-to-end service delivery at every touchpoint of their journey. Serve as the main point of contact, including off-site customer interactions. Collaborate with cross-functional service leaders to customize healthcare services based on the healthcare needs of the targeted population.

Health Advisor

Provide accurate and useful medical information to members and their families regarding medical issues or specific Bupa services. Direct members to appropriate departments for assistance to ensure high-quality medical services. Support understanding of customer segmentation to offer personalized care.

Support the implementation and delivery of core healthcare services

Elite - Performance & Reporting

Report KPI updates for each service in collaboration with the data analysis team. Prepare and deliver presentations and business updates to key organizational leaders, including the 'Relation Manager'. Provide monthly feedback reports on the PCC program's progress as part of the overall retention report, sharing insights with key leaders.

Skills

• Good medical background / insurance coverage
• Extensive experience in client dealings
• Proficiency in presentations and Excel

Job Details

Location: Riyadh, Saudi Arabia

Role: Customer Service and Call Center

Residence: Riyadh, Saudi Arabia