Manager - Customer & Growth - Business Consulting - KSA

Manager - Customer & Growth - Business Consulting - KSA

Location: Riyadh

Date: Feb 27, 2025

Requisition ID: 1586887

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

In a world of dramatic and fast-paced change, the ability to deliver seamless and innovative customer experiences is critical. As a consulting professional as part of our Customer & Growth practice, you will help clients design and deliver exceptional experiences that align with their vision and strategic objectives.

The Opportunity

Customer & Growth - Manager

We are looking for Managers to join our leading Customer & Growth team. Our consultants are passionate about shaping innovative CX strategies and delivering tangible impact. They bring a strategic, analytical, and creative mindset to help our clients design cutting-edge experiences and operational models.

Your role will be dynamic and multifaceted – balancing client delivery, team leadership, and strategic initiatives to support the growth of both EY and our clients.

Your Key Responsibilities

• Lead CX workstreams independently, ensuring timely and high-quality delivery of customer-centric solutions that align with the client’s strategic objectives.
• Serve as a key client contact, leading discussions, presenting insights, and building long-term relationships with senior stakeholders.
• Facilitate key client meetings, workshops, and stakeholder engagements to align on strategic priorities.
• Collaborate with Senior Managers, Directors and Partners on project management, resourcing, and risk mitigation.
• Collaborate with cross-functional teams to develop personas, customer journeys, and capability frameworks tailored to the client’s needs.
• Analyze market trends, customer data, and industry benchmarks to uncover opportunities for innovation and business growth.
• Develop operating models, governance frameworks, and roadmaps to translate customer experience and growth strategies into tangible outcomes.
• Design and implement actionable strategies to drive organizational growth, in areas such as revenue generation, market expansion, and customer engagement initiatives.
• Manage and mentor Assistant Managers, Senior Consultants and Consultants, fostering a high-performance team culture.
• Support business development efforts by contributing to client RFP and RFI responses through developing points of view, methodologies, and supporting administrative processes.

Skills and Attributes for Success

• Strong leadership and team management capabilities, with experience in guiding and developing junior team members.
• Exceptional communication and client-facing skills, with the ability to build relationships and influence stakeholders.
• Proven ability to independently drive workstreams and manage multiple priorities in fast-paced environments.
• Analytical and strategic thinking, with a customer-centric and results-oriented mindset.
• Expertise in designing and executing growth strategies, including revenue optimization and market expansion.

To Qualify for the Role, You Must Have

• A bachelor’s or master’s degree with a minimum of 5+ years of experience in customer experience strategy, journey design, or growth strategy consulting.
• Demonstrated experience in leading workstreams and managing deliverables in a consulting or industry setting.
• Proven expertise in designing customer journeys, service models, and CX enablers (e.g., Voice of the Customer).
• Strong foundational knowledge of business design principles, including operating models, KPI development, and strategy execution.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

Are you ready to shape your future with confidence? Apply today.