MANAGER, APPLICATIONS ADMINISTRATION

alfanar Group; Riyadh; On-site; SAR 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a critical enterprise applications administrator. In this dynamic role, you will oversee the administration and optimization of essential platforms, ensuring their seamless operation and security. You will lead initiatives in SAP, ServiceNow, and Microsoft Power Platform, driving continuous improvement in system performance and user experience. This position offers an exciting opportunity to make a tangible impact on business processes and contribute to organizational development. If you are a strategic thinker with a passion for technology and quality, this is the perfect role for you.

Qualifications

• 6 to 10 years of experience in enterprise application administration.
• Strong leadership and strategic mindset in managing IT systems.

Responsibilities

• Oversee installation, configuration, and maintenance of SAP and ServiceNow systems.
• Manage incident responses and vendor relationships effectively.

Skills

SAP Basis Administration

ServiceNow Administration

Microsoft Power Platform

SharePoint Administration

Incident Management

Vendor Management

Technical Writing

Education

Bachelor Degree in Computer Science

Tools

SAP NetWeaver

SAP S/4HANA

ServiceNow

Microsoft Power Apps

Power BI

SharePoint Online

Job description

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Job Purpose

Oversee the administration and optimization of critical enterprise applications, ensuring seamless operation, security, and performance. Requires leadership experience, technical expertise, and a strategic mindset to manage these platforms effectively and drive continuous improvement in system performance and user experience.

Key Accountability Areas

SAP Basis Administration:

• Oversee the installation, configuration, and maintenance of SAP systems, including SAP NetWeaver, SAP S/4HANA, and related SAP applications.


• Manage system performance, tuning, and optimization of SAP environments.


• Ensure SAP system availability, security, and backup/restore procedures are followed.


• Perform system upgrades, patches, and troubleshooting for SAP Basis and related infrastructure.


• Manage SAP transport and change management processes.

ServiceNow Administration:

• Oversee the administration of ServiceNow instances, ensuring optimal performance and availability of the ITSM, ITOM, and other ServiceNow modules.


• Configure and customize ServiceNow workflows, forms, and business rules to meet business needs.


• Work closely with stakeholders to implement new features and enhancements on the ServiceNow platform.


• Troubleshoot and resolve issues related to ServiceNow incidents, requests, and integrations with other systems.

Microsoft Power Platform Administration:

• Administer and support Microsoft Power Apps, Power Automate, Power BI, and Power Virtual Agents, ensuring proper configuration, security, and performance.


• Develop and implement solutions using Power Apps and Power Automate to improve business processes.


• Manage and monitor Power BI reports and dashboards, ensuring data accuracy and security.


• Collaborate with business teams to implement automation and data visualization solutions using the Power Platform.

SharePoint Administration:

• Oversee the administration, configuration, and management of SharePoint environments, both on-premises and in the cloud (SharePoint Online).


• Ensure SharePoint sites, document libraries, and workflows are optimized for performance and meet security requirements.


• Manage user permissions, security settings, and content management practices within SharePoint.


• Monitor and troubleshoot issues related to SharePoint performance, search functionality, and integration with other Microsoft 365 tools.

Incident and Problem Management:

• Manage the response to incidents related to enterprise applications, coordinating with stakeholders to ensure prompt resolution.


• Analyze recurring problems or performance issues and develop strategies for root cause analysis and long-term solutions.


• Maintain documentation of incidents, troubleshooting steps, and solutions to build a knowledge base for the team.

Vendor and Stakeholder Management:

• Act as the primary point of contact for third-party vendors, consultants, and service providers related to SAP, ServiceNow, Power Platform, and SharePoint.


• Negotiate contracts, manage support agreements, and coordinate the resolution of vendor-related issues.


• Communicate regularly with stakeholders across IT, business units, and senior leadership to ensure application needs are met and to provide updates on system status.

Reporting and Documentation:

• Maintain detailed documentation for configurations, procedures, and troubleshooting steps for SAP, ServiceNow, Power Platform, and SharePoint environments.


• Prepare and deliver regular reports to management on system performance, security, upgrades, and incident resolution.


• Provide comprehensive reports on system health, incident management, and project progress.

Role Accountability

HR Proficiency:

Ability to recruit, recognize and cultivate high performers and expose them in order to create a robust second line of management.
Ability to recognize low performers and guide them to improve or release them.
Ability to treat subordinates equally without any discrimination.
Assessment criteria of subordinates is performance that leads to planned results.
Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.

Responsibility:

Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.
Able to anticipate problems and make the necessary proactive steps to prevent them
Ability to take necessary and proper timely decisions.

Delivery:

Deliver the required results in timely manner with required quality and cost.
Making a Tangible Difference:
Must make a tangible difference to his area of operation. and exceed business expectations.

Business Planning and Performance:

Able to transform the corporate goals into business plans.
Able to Plan, follow-up and execute those plans, whether they are annual or development plans.
Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly.
Provide periodic work progress reports.
Responsible for monitoring and controlling budgets and expenses to achieve the optimum cost efficiency.

Organizational Development:

Develop the organizational structure according to the current requirements taking into consideration future and development plans.
Ensure availability of job descriptions for all job roles and deployment.

Business Process Improvements:

Develop, coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.
Promote the automated systems and using them fully, to spread its culture.

Quality:

Quality is considered as alfanar’s prime competitive advantage as such, managers are expected to act accordingly.

Adaptation:

Adapt to new and alternative techniques, technologies, management structures, and business models.

Health, Safety and Environment:

Ensure a safe, secure, and legal work environment as per the standard regulations.

Academic Qualification
Bachelor Degree in Computer Science or Any relevant field


Work Experience
6 to 10 Years


Technical / Functional Competencies
Data Security Encryption Tools/Techniques
Emerging Network Technology
New Technology Research
Production Technical Writing
Technical Tools and Products
Technology Industry Knowledge
Technology Platforms