Major Incident Manager

Massar Business Solutions; Riyadh; On-site; SAR 260,000 - 480,000; Full time

Job summary

Massar Business Solutions is seeking a Major Incident Manager – Senior Manager to lead governance and coordinated management of major incidents across multiple verticals and vendors.

You will ensure effective incident response, rapid restoration of service continuity, and robust post-incident analysis to identify recurring issues and prevent recurrence.

Responsibilities

• Own governance of the incident lifecycle for major incidents across vendors.
• Orchestrate resolution activities through to closure to restore service.
• Lead post-incident problem management and root cause analysis.

Job description

We are seeking a Major Incident Manager – Senior Manager to lead the governance and coordinated management of major incidents across multiple verticals and vendors. The role will ensure effective incident response, rapid restoration of service continuity, and robust post-incident management to identify and address recurring issues.

Key Responsibilities

• Own governance of the incident lifecycle for major incidents: classification, prioritization and coordinated response across verticals and vendors.
• Orchestrate resolution activities through to closure, ensuring service continuity is restored rapidly.
• Lead post-incident problem management and root cause analysis for recurring major incidents.