Maintenance Supervisor (Jeddah or Medina)

Americana Restaurants; Makkah Al Mukarramah, Jeddah; On-site; SAR 50,000 - 70,000; Full time

Job summary

A leading restaurant chain is seeking a Maintenance Supervisor to manage an in-house team and external vendors, ensuring compliance with standards in maintenance across all venues. The ideal candidate will have a BSc in Electrical/Mechanical Engineering and 5-7 years of experience in restaurant maintenance. Proficiency in IT skills and strong communication abilities in English are required, along with a valid KSA driving license. This role demands excellent stakeholder management and team leadership.

Qualifications

• 5-7 years in an overall Restaurants Maintenance background.
• Strong hands-on and supervisory experience on Kitchen Equipment and MEP.

Responsibilities

• Manage response time for technician and external vendors.
• Excellent customer relationship and stakeholder management.
• Execute the yearly Capex plan.
• Help achieve energy and sustainability targets.
• Manage a team of technicians and external vendors.

Skills

IT Skills

Communication in English

Arabic speaking

Valid KSA driving license

Education

BSc in Electrical/Mechanical Engineering

Tools

Field Management System

CAFM Software

Job description

Overview

Note: The job will be based in either Jeddah or Medina.

The Maintenance Supervisor is responsible for managing an inhouse team of technicians and external vendors to make sure the Americana Restaurants, Commissaries and Head/Regional offices are well maintained to the global standards in terms of MEP, General Maintenance, Branding, Compliance, Health & Safety etc. The Supervisor will be the direct point of contact for Regional Operation team and will make sure excellent customer services and SLA are achieved. The Supervisor will be responsible for taking the NSO from the Construction team as per the HO standards and maintained these restaurants to the same standards.

Key Responsibilities

• Reactive Complaint / PPM: Must be able to manage response time for technician and external vendors as per Americana Maintenance SLA/KPI. PPM WO to be completed and monitored as per the SLA and compliance
• Customer and Stakeholder Management: As a Maintenance supervisor must have excellent customer relationship and stakeholder management. Direct POC for Operation team as per the AOR and must be available and respond during Restaurants Operation time. Stakeholders like Supply chain, Finance, Mall
• Capex and OPEX Management: Execute the yearly Capex plan for the year end to end(Technical Reports, RFP, and Execution and Reporting) for his AOR. Manage the monthly and yearly OPEX Budget and not overspend. Minimize the jobs from External Vendors by rectifying them through the in-house team and ensure the spares are not replaced unless necessary. Advises supervisor regarding major repairs / changes required.
• Energy and Sustainability Management: Help Americana Maintenance team with achieving the targets initiatives for the year with IoT projects, Digital thermostats, water and gas consumption, solar panel installation etc.
• Team Management: Must be able to manage a team of tech. and external vendors. Arranging training for the team through both inhouse and outside trainers. Shift planning and priority planning etc.
• Personal Growth: Improve skills & efficiency by attending courses. Making sure to use latest digital tech. in daily work and work smart to manage the volume of WO both PPM and RM

Education

• BSc in Electrical/Mechanical Engineering is a must

Experience

• 5-7 years in an overall Restaurants Maintenance background
• Strong hands-on and supervisory experience on Kitchen Equipment and MEP, plus have a very good knowledge of KSA market in terms of authority regulations, malls/landlord requirements.

Skills and Abilities

• IT Skills: Good knowledge of using Field Management System, MS office skills, CAFM Software’s, Iot based apps
• Language Skills: Must be able to Communicate in English, Arabic speaking would be a big plus, having excellent written and oral capabilities.
• Valid KSA driving license