Loyalty & Partnership Manager

Loyalty & Partnership Manager

Job Description

Job Purpose

Panda Retail Company is seeking a dynamic and experienced Loyalty Partnership Manager to drive the growth of its loyalty program through strategic partnerships. The ideal candidate will have 6-8 years of experience with a proven track record of closing partnership deals successfully. This role requires a resourceful individual with strong networking, negotiation, and leadership skills to manage relationships with external partners and internal teams across marketing, commercial, legal, finance, and operations.

Key Responsibilities:

1. Partnership Development:
   Identify and establish partnerships with leading loyalty programs and cross-industry companies within the Kingdom to enhance the value proposition for Panda's customers.
   Negotiate deals that deliver maximum benefits for the loyalty program while ensuring profitability and sustainability.
2. Business Development & Strategic Planning:
   Develop and execute a robust strategy to build profitable partnerships aligned with Panda's loyalty program goals.
   Continuously seek new opportunities to expand benefit avenues for customers across different touch points in their lives.
3. Proposal Crafting & Presentation:
   Design compelling partnership proposals tailored to meet both partner and Panda's objectives.
   Showcase marketing expertise by effectively positioning the loyalty brand to partners, building a strong program image.
4. Stakeholder Management:
   Serve as a liaison between external partners and internal teams (marketing, commercial, legal, financial, operations) to ensure seamless implementation of partnerships.
   Build and maintain strong relationships with all stakeholders to foster collaboration and support for loyalty initiatives.
5. Program Branding & Marketing:
   Work closely with the marketing team to elevate the loyalty program’s brand identity and visibility in the market.
   Ensure Panda's loyalty program becomes a trusted and recognizable brand among customers and partners.
6. Leadership & Team Collaboration:
   Manage and guide cross-functional teams in partnership-related projects, ensuring objectives are met within timelines.
   Display strong leadership skills in stakeholder negotiations and collaborative decision-making.
7. Commercial & Financial Acumen:
   Evaluate partnership deals for financial viability and long-term sustainability.
   Work with financial teams to assess and optimize partnership profitability.

Qualifications and Requirements:

1. Bachelor’s degree in business administration, Marketing, or a related field.
2. 6-8 years of relevant experience, preferably in loyalty partnerships or business development.
3. Proven track record in successfully negotiating and closing partnership deals.
4. Exceptional communication, presentation, and negotiation skills.
5. Strong resourcefulness and networking abilities.
6. Demonstrated leadership capabilities with experience managing stakeholders.
7. Solid commercial and financial knowledge related to loyalty programs.
8. Proficiency in Arabic (mandatory) and English.
9. Saudi national preferred.

Soft Skills:

1. Team player with a collaborative mindset.
2. Excellent interpersonal skills with the ability to influence and inspire stakeholders.
3. Strong organizational and multitasking skills.

Behavioural Traits:

1. Resourceful, innovative, and solution oriented.
2. Strong networking capabilities to establish and nurture long-term relationships.
3. A strategic thinker with a customer-focused approach.

Job Location: Jeddah, Saudi Arabia
Job Role: Support Functions