Logistics Last Mile Manager

NICE ONE | نايس ون; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

Join a leading digital-first retail brand as a Logistics Last Mile Manager in Jeddah. You'll manage delivery operations, lead a team, and drive customer satisfaction in a fast-paced environment. This role offers professional development and career growth within an inclusive culture, emphasizing operational excellence and technology-driven solutions.

Benefits

Professional Development

Inclusive Culture

Career Progression

Team Collaboration

Competitive Package

Qualifications

• Minimum 3 years of experience in last mile delivery or logistics.
• Strong communication skills in Arabic and English.
• Ability to lead and coach diverse teams.

Responsibilities

• Design and optimize last mile logistics processes.
• Monitor key operational metrics to ensure performance.
• Build relationships with logistics partners for efficient delivery.

Skills

Leadership

Analytical Skills

Customer Orientation

Communication

Adaptability

Organization

Education

Bachelor’s degree in Logistics, Supply Chain Management, Business Administration

Job description

Advance your career in supply chain management with Niceone in Jeddah as a Logistics Last Mile Manager. Join one of Saudi Arabia’s leading digital-first retail brands and play a vital role in ensuring fast, efficient, and customer-focused delivery experiences. Become part of an inclusive team that values operational excellence, technology-driven solutions, and outstanding customer service in the home retail sector.

Key Responsibilities – Last Mile Delivery Operations Management

• Delivery Strategy: Design, implement, and optimize last mile logistics processes to exceed customer expectations and meet delivery targets across all channels.
• Team Leadership: Hire, train, and develop a high-performing delivery team, fostering a culture of accountability, safety, and continuous improvement.
• Performance Management: Monitor key operational metrics such as on-time delivery rate, delivery accuracy, and customer satisfaction. Take corrective action as required to drive last mile excellence.
• Partner Coordination: Build strong relationships with third-party logistics (3PL) partners, couriers, and in-house delivery teams to guarantee efficient delivery coverage and service quality.
• Problem Resolution: Rapidly respond to delivery issues, resolve customer escalations, and implement solutions to prevent recurrence.
• Process Automation: Collaborate with IT, warehouse, and supply chain teams to identify digital tools and technologies that improve routing, tracking, and overall delivery efficiency.
• Safety & Compliance: Ensure adherence to health, safety, and regulatory standards across all last mile activities.
• Cost Optimization: Analyze delivery costs, negotiate with vendors, and implement initiatives to improve cost-effectiveness without compromising customer experience.
  
  

Essential Skills And Qualifications – Logistics Last Mile Leader

• Education: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field preferred.
• Experience: At least 3 years’ hands-on experience in last mile delivery, logistics, supply chain, e-commerce, or courier management roles.
• Leadership: Ability to lead and coach diverse teams in a gender-neutral, inclusive workplace.
• Analytical Skills: Proficient in data analysis, KPI management, and operational reporting.
• Customer Orientation: Strong commitment to delivering a seamless end-customer experience.
• Communication: Excellent verbal and written communication skills in both Arabic and English.
• Adaptability: Comfortable working in a fast-paced, evolving environment, with strong problem-solving skills.
• Organization: Highly organized with the ability to manage multiple priorities, deadlines, and stakeholders.
  
  

Benefits and Career Growth – Logistics & Delivery Management, Jeddah

• Professional Development: Enhance your expertise in cutting-edge logistics and last mile solutions within a digital-first retail company.
• Inclusive Culture: Thrive in a gender-neutral, collaborative, and growth-oriented environment at Niceone.
• Career Progression: Access structured career advancement and cross-functional learning opportunities in supply chain leadership.
• Team Collaboration: Be part of a supportive logistics team leveraging innovation and teamwork to deliver best-in-class customer experiences.
• Competitive Package: Receive a comprehensive compensation package with performance-based incentives.
  
  

Application Requirements – Logistics Last Mile Manager, Jeddah

• Bachelor’s degree or equivalent in Logistics, Supply Chain, Business, or a related field.
• Minimum 3 years of experience in last mile operations, courier management, or logistics, ideally in a retail or e-commerce setting.
• Proven leadership skills in managing diverse gender-neutral teams.
• Strong communication skills in Arabic and English.
• Ability to analyze delivery data and implement continuous improvement strategies.
• Customer-first mindset and problem-solving orientation.
• Commitment to Niceone’s core values of inclusivity, team spirit, and high performance.
  
  

How to Apply – Logistics Last Mile Manager, Jeddah

Are you passionate about optimizing logistics operations and delivering memorable customer experiences? Apply today by submitting your latest resume and a brief cover letter outlining your interest in joining Niceone and your relevant achievements in last mile or logistics management. Start your journey in shaping the future of home retail delivery with Niceone.