Logistics Last Mile Manager

Niceone; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading company in retail is seeking a Logistics Last Mile Manager to oversee delivery operations in Riyadh. This role involves optimizing logistics processes, managing a high-performing team, and ensuring excellent customer service. The ideal candidate should have significant experience in logistics and strong leadership skills.

Benefits

Professional Development

Inclusive Culture

Career Progression

Team Collaboration

Qualifications

• At least 3 years experience in last mile delivery or logistics.
• Ability to lead diverse teams in a gender-neutral environment.
• Proficient in data analysis and operational reporting.

Responsibilities

• Design and optimize last mile logistics processes.
• Lead, train, and develop the delivery team.
• Monitor operational metrics and drive improvements.

Skills

Analytical Skills

Customer Orientation

Communication

Adaptability

Organization

Education

Bachelor's degree in Logistics, Supply Chain Management, Business Administration

Job description

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Key Responsibilities Last Mile Delivery Operations Management

• Delivery Strategy: Design, implement, and optimize last mile logistics processes to exceed customer expectations and meet delivery targets across all channels.
• Team Leadership: Hire, train, and develop a high-performing delivery team, fostering a culture of accountability, safety, and continuous improvement.
• Performance Management: Monitor key operational metrics such as on-time delivery rate, delivery accuracy, and customer satisfaction. Take corrective action as required to drive last mile excellence.
• Partner Coordination: Build strong relationships with third-party logistics (3PL) partners, couriers, and in-house delivery teams to guarantee efficient delivery coverage and service quality.
• Problem Resolution: Rapidly respond to delivery issues, resolve customer escalations, and implement solutions to prevent recurrence.
• Process Automation: Collaborate with IT, warehouse, and supply chain teams to identify digital tools and technologies that improve routing, tracking, and overall delivery efficiency.
• Safety & Compliance: Ensure adherence to health, safety, and regulatory standards across all last mile activities.
• Cost Optimization: Analyze delivery costs, negotiate with vendors, and implement initiatives to improve cost-effectiveness without compromising customer experience.

Essential Skills and Qualifications Logistics Last Mile Leader

• Education: Bachelor s degree in Logistics, Supply Chain Management, Business Administration, or related field preferred.
• Experience: At least 3 years hands-on experience in last mile delivery, logistics, supply chain, e-commerce, or courier management roles.
• Leadership: Ability to lead and coach diverse teams in a gender-neutral, inclusive workplace.
• Analytical Skills: Proficient in data analysis, KPI management, and operational reporting.
• Customer Orientation: Strong commitment to delivering a seamless end-customer experience.
• Communication: Excellent verbal and written communication skills in both Arabic and English.
• Adaptability: Comfortable working in a fast-paced, evolving environment, with strong problem-solving skills.
• Organization: Highly organized with the ability to manage multiple priorities, deadlines, and stakeholders.

Benefits and Career Growth Logistics & Delivery Management, Jeddah

• Professional Development: Enhance your expertise in cutting-edge logistics and last mile solutions within a digital-first retail company.
• Inclusive Culture: Thrive in a gender-neutral, collaborative, and growth-oriented environment at Niceone.
• Career Progression: Access structured career advancement and cross-functional learning opportunities in supply chain leadership.
• Team Collaboration: Be part of a supportive logistics team leveraging innovation and teamwork to deliver best-in-class customer experiences.

Company Industry

• Retail

Department / Functional Area

• Logistics
• Supply Chain

Keywords

• Logistics Last Mile Manager

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