Level 2 Support Security Engineer

CARE; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

A leading company is seeking a Level 2 Support Security Engineer to assist with operations for key customers in Riyadh. The role includes providing troubleshooting support in networks, security, and systems infrastructure, requiring strong qualifications in IT support and security operations.

Qualifications

• Must be a Saudi national.
• Solid understanding of system administration, security technologies, and networking protocols.
• Capability to support operations in dynamic and highly available environments.

Responsibilities

• Provide Level 2 support for operational issues across network and system environments.
• Track and resolve infrastructure elements of application delivery, threat intelligence, and vulnerability management.
• Follow proper incident handling procedures and ensure compliance and documentation.

Skills

IT support

Network operations

Security operations

System administration

Security technologies

Networking protocols

Incident handling

Firewalls

Education

3–5 years of IT support experience

Tools

Palo Alto Firewalls

FortiGate Firewalls

ISE Server

NAC Solutions

SIEM Solutions

Trend Micro

Seclore

Tenable

Job description

We are looking for a Level 2 Support Security Engineer to assist with the operations of one of our primary customers. The candidate will be required to support and troubleshoot various technologies in networks, cybersecurity, and systems infrastructure.

Main Duties:

• Provide Level 2 support for operational issues across network, security, and system environments.
• Track and resolve infrastructure elements of application delivery, threat intelligence, SIEM, and vulnerability management.
• Escalate appropriate complex issues and work with the internal/external teams.
• Follow proper incident handling procedures and ensure compliance and documentation.

Skills and Qualifications:

• Must be a Saudi national.
• 3–5 years of IT support, network, or security operations experience.
• Solid understanding of system administration, security technologies, and networking protocols.
• Capability to support operations in dynamic and highly available environments.
• Hands-on experience with Firewalls (Palo Alto, FortiGate, etc.).
• Hands-on experience with ISE Server and NAC Solutions.
• Hands-on experience with SIEM Solutions and endpoint security (Trend Micro, Seclore, Tenable, etc.).