Learning & Development Officer - Saudi Talent

Almajdouie; Jeddah; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player is looking for a passionate Learning & Development Officer to enhance employee training and development. This role involves creating engaging training programs, analyzing colleague needs, and ensuring effective onboarding processes. The ideal candidate will thrive in a diverse environment, showcasing exceptional customer service and communication skills. Join a dynamic team that values professional growth and fosters a culture of continuous improvement. If you are dedicated to empowering others and driving results, this opportunity is perfect for you.

Qualifications

• Degree in hospitality with experience in a professional training environment.
• Proficiency in computer skills and excellent communication skills.

Responsibilities

• Assist in managing hotel’s training functions and developing training courses.
• Analyze colleague development needs and maintain development library.
• Conduct colleague orientation and oversee on-the-job training.

Skills

Customer Service

Communication Skills

Teamwork

Conflict Resolution

Adaptability

Education

Degree in Hospitality

Tools

Excel

Word

PowerPoint

Job description

We are currently seeking passionate and dynamic guest-focused Learning and Development professionals who pride themselves on delivering exceptional customer service and providing creative solutions to our employees.

Role: Learning & Development Officer

You will assist the Learning & Development Leader in managing the hotel’s training functions to promote the desired work culture. Your responsibilities include developing and conducting training courses, facilitating workshops based on operational needs, and other key duties such as:

1. Analyzing colleague development needs in the hotel
2. Developing annual hotel colleague development plans and preparing monthly reports
3. Maintaining the hotel’s colleague development library and coordinating acquisitions
4. Consulting with the Learning & Development Leader for course coordination
5. Conducting colleague orientation and ensuring all colleagues receive appropriate onboarding materials and HR information
6. Coordinating with Human Resources and Housing Supervisors for new colleague orientation and housing information
7. Overseeing on-the-job training for new and existing colleagues
8. Overseeing colleagues' redevelopment

Skills

Education, Qualifications & Experiences

Ideally, you should hold a degree in hospitality with some experience in a professional training environment, along with knowledge of instructional methods and training techniques. Proficiency in computer skills, including Excel, Word, and PowerPoint, and excellent communication and presentation skills are essential.

Knowledge & Competencies

The ideal candidate will be passionate about training and development, capable of conducting structured training programs in an engaging manner. You should enjoy working with colleagues at all levels in a diverse environment, demonstrating good customer service, interpersonal, team-building, and conflict resolution skills. Additional competencies include:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results