Learning & Development Manager

Rotana Hotel Management Corporation; Saudi Arabia; On-site; SAR 180,000 - 250,000; Full time

Job summary

A leading hotel management corporation in Makkah is seeking a passionate Learning & Development Manager. This role is fundamental in promoting a service-oriented culture through effective training programs and development initiatives. The candidate will oversee the training function, manage departmental trainers, and ensure the highest standards of guest service delivery.

Qualifications

• Three years managerial experience in training environment.
• Expertise in instructional methods and training techniques.
• Good working knowledge of computers.

Responsibilities

• Manage the hotel’s training function promoting desired work culture.
• Develop and conduct training programs based on needs analysis.
• Provide professional consulting and conduct off-job training.

Skills

Communication

Presentation

Team Building

Interpersonal Skills

Conflict Resolution

Understanding the Business

Adaptability

Customer Focus

Planning for Business

Drive for Results

Education

Professional training qualifications

Job description

# Learning & Development Manager
#### Job Description
We are currently seeking for passionate and dynamic guest focused Learning and Development professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our employees.

As a Learning & Development Manager you are responsible for managing the hotel’s training function in order to promote the desired work culture. The role involves developing and conducting training courses as well as facilitating training workshops based on operational requirements and will include key responsibilities such as:

• Assess current and future training and development needs for the hotel, deliver a variety of professional quality training and development programs and evaluate the effectiveness of training delivery by managers and supervisors
• Conduct an ‘Colleague Development Needs’ analysis and prepare an Annual Learning and Development Plan and budget accordingly
• Provide professional internal consulting and conduct off job training sessions as necessary that creates measurable performance solutions and long-term growth and development for all colleagues.
• Pro-actively shape a service-oriented culture within the operation by measuring and monitoring guest feedback and establishing effective means of communicating this to the management and other colleagues.
• Assist in the selection of Departmental Trainers, then train and develop them through ongoing workshops and monthly meetings
#### Skills
Education, Qualifications & Experiences

You should have three years managerial experience in a professional training environment with expertise in instructional methods and training techniques including needs analysis, learning theory, group and individual training techniques, as well as training evaluation. You must have a good working knowledge of computers along with excellent communication and presentation skills.

Knowledge & Competencies

The ideal candidate will be passionate about training and developing others with the ability to conduct and follow structured training programs in a charismatic and enthusiastic way. You enjoy working with all level of colleagues in a diverse environment, portray superior customer service, interpersonal, team building and conflict resolution skills and posses following competencies:

Understanding the Business
Influencing Outcomes
Planning for Business
Team Building
Valuing Diversity
Leading People
Adaptability
Drive for Results
Customer Focus
Managing Operations
Job Location
Makkah, Saudi Arabia
Rotana Jabal Omar Makkah, a luxurious 5-star hotel, is set to offer an unforgettable experience just 100 meters from the Haram. With 652 rooms, suites, and penthouses across three towers, this new gem in Makkah offers world-class dining with three restaurants, including an all-day dining and two specialty options. Guests can enjoy four meeting rooms, a fully equipped gym, and a range of ...recreational facilities. Perfectly situated for pilgrims and travellers, Rotana Jabal Omar Makkah promises a blend of luxury, convenience, and proximity to the sacred site.

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