Learning & Development Manager

Rotana Jabal Omar Makkah; Makkah Al Mukarramah; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading hotel in Makkah is seeking a passionate Learning & Development Manager to enhance employee training and development. This role focuses on creating a service-oriented culture, conducting training programs, and evaluating their effectiveness. Join a dynamic team dedicated to exceptional guest service and employee growth.

Qualifications

• Experience in managing training functions and developing training courses.
• Ability to conduct needs analysis and manage budgets.

Responsibilities

• Assessing training needs and delivering effective training programs.
• Conducting development needs analysis and preparing learning plans.
• Monitoring guest feedback to shape service-oriented culture.

Skills

Customer Service

Training Development

Consulting

Job description

We are currently seeking passionate and dynamic guest-focused Learning and Development professionals who pride themselves on delivering exceptional customer service and providing creative solutions to our employees.

As a Learning & Development Manager, you will be responsible for managing the hotel’s training function to promote the desired work culture. Your role involves developing and conducting training courses, facilitating workshops based on operational needs, and includes key responsibilities such as:

1. Assessing current and future training and development needs for the hotel, delivering professional training programs, and evaluating their effectiveness.
2. Conducting an ‘Colleague Development Needs’ analysis, preparing an Annual Learning and Development Plan, and managing the budget accordingly.
3. Providing internal consulting and conducting off-the-job training sessions that create measurable performance improvements and long-term growth for colleagues.
4. Shaping a service-oriented culture by monitoring guest feedback and communicating insights effectively to management and staff.
5. Assisting in selecting Departmental Trainers and supporting their development through ongoing workshops and meetings.