Learning & Development Manager

Fairmont Hotels & Resorts; Makkah Al Mukarramah; On-site; SAR 90,000 - 120,000; Full time

Job summary

A luxury hotel in Makkah is seeking a Learning and Development Manager to enhance staff training and development programs. This role requires a minimum of 5 years' experience in a similar capacity within five-star environments, focusing on delivering impactful training solutions and fostering professional growth.

Qualifications

• Minimum 5 years of experience in a similar role within a luxury five-star hotel.
• Proven success in implementing learning and development programs.
• L&D certifications (e.g., Train the Trainer, Coaching) are a plus.

Responsibilities

• Planning, executing, and evaluating the learning and development strategy.
• Designing onboarding and training programs aligned with brand standards.
• Monitoring training effectiveness and making necessary adjustments.

Skills

Training Needs Analysis

Program Design

Leadership Skills

Communication

Microsoft Office

LMS proficiency

Education

University or college degree in Hospitality, Human Resources, Education

Job description

Company Description

Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka’aba. This 76-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, and is an iconic symbol of hospitality in the Holy City. The hotel offers authentic hospitality through 1650 guest rooms and suites that are thoughtfully and elegantly appointed with luxurious amenities and five-star services, providing a peaceful environment for reflection and repose.

Job Description

Reporting to the Talent & Culture Manager, the responsibilities and essential functions include, but are not limited to:

• Planning, coordinating, and executing the overall learning and development strategy for the hotel.
• Ensuring training programs align with brand standards and operational goals.
• Designing and delivering onboarding, service, leadership, compliance, and departmental training programs.
• Conducting regular Training Needs Analyses (TNA) in collaboration with department heads.
• Developing customized training solutions to address departmental and individual performance gaps.
• Ensuring training content and delivery methods meet the diverse needs of all employees.
• Monitoring and assessing training effectiveness through evaluations, performance metrics, and feedback.
• Building and maintaining strong partnerships with department leaders and external training vendors.
• Creating and maintaining an inclusive, engaging learning environment that motivates participation and growth.
• Overseeing the use and effectiveness of the Learning Management System (LMS) for tracking, planning, and reporting.
• Staying updated on industry trends, hospitality innovations, and Accor global learning standards.
• Escalating training-related issues or organizational risks to senior management in a timely manner.

Qualifications

• Minimum 5 years of experience in a similar role within a luxury five-star hotel or resort.
• Proven success in implementing comprehensive learning and development programs.
• University or college degree in Hospitality, Human Resources, Education, or a related field.
• Strong proficiency in Microsoft Office, e-learning platforms, and LMS systems.
• Fluency in English is essential; Arabic proficiency is preferred.
• L&D certifications (e.g., Train the Trainer, Instructional Design, Coaching) are a plus.

Additional Information

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