Learning Area Manager

Afaq - Warehouse Branch (Amazon); Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading global e-commerce company in Riyadh is seeking a Learning Area Manager. This position focuses on employee development, training implementation, and performance management within a fulfillment center. Candidates should have at least 2 years of relevant experience and a bachelor's degree. Strong analytical and communication skills are essential. Join a fast-paced environment committed to growth and excellence.

Qualifications

• 2+ years of employee and performance management experience.
• 2+ years of performance metrics and process improvement experience.

Responsibilities

• Ensure training is tracked and managed effectively.
• Foster the development and growth of Amazon employees.
• Implement and execute training programs for various staff levels.
• Ensure best practices are standardized across departments.
• Partner closely with Operations on warehouse process understanding.

Skills

Employee development

Performance management

Analytical thinking

Communication skills

Education

Bachelor’s degree or equivalent

Job description

DESCRIPTION

SAUDI NATIONALS ONLY

Amazon strives to be Earth’s best employer, and our Learning Managers help us achieve that goal by providing rewarding career opportunities to everyone who joins us. In this role, you’ll work across multiple sites, ensuring our people are getting the training and development they need. By making sure our employees are always improving their skills, you will also make an impact on the experience of our customers around the world.

Execution & Analysis:
• Ensure that training is tracked and recorded, including progress and skill sets.
• As needed, manage grant proposals including implementation, tracking and relationship management.
• Create, manage and update training content and associate compliance audits.
• Administer methods for gathering and tracking training metrics.
• Analyze and understand data to suggest improvements for training and operations.
• Track and communicate Learning Department goals, assignments and progress locally and at a network level.
• Take ongoing responsibility for ensuring that the First, Middle and Last Mile Transportation is operating safely and take immediate action to correct where necessary.
• Owner of PIT Training Program and maintains proper documentation related to PIT certification.

The Learning Area Manager will:
Actively manage a team of Learning Associates including their deployment, development and productivity. Ensure that the work of the team and individuals is continually aligned to meet internal customer’s needs. Act as a proactive and productive liaison/partner with the corporate department consistently seeking to make a positive impact on key business safety, quality, productivity, and customer experience metrics.

Learning Area Manager must be proficient in English (Reading, Speaking, Writing, Listening).
As part of our commitment to complying with national labor laws and applicable legislation in Saudi Arabia, this position is open to candidates who fulfill the specific nationality criteria stipulated by local regulations.

Key job responsibilities
Key job responsibilities
Employee Development:
• Foster the development and growth of Amazon employees (i.e., mentoring, teaching, etc.).
• Implement and execute training programs for associates, managers, trainers and others (i.e., participating in and conducting needs analysis, skills development classes, cross-training, etc.).
• Facilitate orientation and training classes; communicate policies and procedures to managers and new employees as needed.
• Ensure that the Learning Department creates/updates accurate and useful information for Training schools, PMVs, SJIs, and other training aids/visuals.
• Actively seek, clarify and understand information from Operations and Area Managers that leads to an understanding and ownership of Trans performance goals and required YOY improvements. Provide training assistance where necessary in order to achieve these goals. Fully understand workflow, daily production goals and reports used to drive the business.
• React quickly and efficiently to production imperatives, scheduling conflicts and network-wide roll outs.
• Ensure and drive best practices standardization across all departments and sites.
• Ensure network standard training programs are implemented and consistently utilized as required in the fulfillment center.

About the team
The Learning Area Manager is an active member of the Fulfillment Center Operations Learning team, driving and supporting network-wide initiatives. Successful candidates will have a creative, true hands-on approach to execute the day to day actions ensuring daily and weekly compliance is met and data-driven, analytical thinking skills. In addition, effective presentation and persuasion skills are a must. This role requires the ability to influence without authority.
Furthermore, the role will partner very closely with Operations and there will be a requirement to understand the warehouse process operation. Execution skills are a must in being able to deliver daily coaching to support the development of our warehouse associates. The role will be based in our Fulfillment Center, in a fast-paced consumer goods environment.

BASIC QUALIFICATIONS

– 2+ years of employee and performance management experience
– Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
– 2+ years of performance metrics, process improvement or lean techniques experience

PREFERRED QUALIFICATIONS

– Bachelor’s degree in management, business administration, economics, engineering, marketing

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Tagged as: Fulfilment & Operations Management