Learner Support Assistant Manager - CDU6 - 20004778

Qiddiya Investment Company; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading company in Saudi Arabia is seeking a Learner Support Assistant Manager to enhance educational experiences for participants in sales and leasing skills. This role involves developing engagement strategies, collaborating with instructional teams, and managing operational support to drive learner success. Join a dynamic environment focused on innovative skill-building and continuous improvement.

Qualifications

• Experience in learner support or educational program management.
• Ability to analyze feedback and data for decisions.
• Experience in training and development for staff.

Responsibilities

• Develop and implement student engagement strategies.
• Collaborate with instructional teams to enhance curriculum.
• Monitor performance metrics and prepare reports for leadership.

Skills

Data Analysis

Customer Service

Collaboration

Curriculum Development

Engagement Strategy

Education

Bachelor's degree in Education or related field

Job description

Job Purpose

The Sales & Leasing Performance Unit (PU) within Qiddiya is responsible for developing best practice sales and leasing standards and expertise within the organization. Strategic objectives include ensuring the development of sales and leasing best practices to support the Sales & Leasing Operations team, ensuring consistency across projects, supporting ongoing training & development of team members, and providing guidance on procedures and tools.

The unit manages policies, procedures, standardized documents, sales and leasing tools, and an online Learning Hub with relevant curriculum. It also develops and manages the customer journey for sales and leasing across asset classes, including CRM, digital tools, and experience centers, along with providing market intelligence and benchmarking support.

The Learner Support Assistant Manager plays a vital role in enhancing educational experiences for participants developing sales/leasing skills. This role supports the Senior Manager – Learner Experience by providing guidance and resources, collaborating with instructional staff, monitoring feedback, and implementing strategies to foster a positive learning environment, ultimately driving learner success and retention.

Role Description

Core Accountabilities

Responsibilities include, but are not limited to:

Strategic Responsibilities

Student Engagement Strategy Development:

• Contribute to designing and implementing innovative engagement programs aligned with the concept of ‘play’ to promote active participation and skill building.

• Analyze learner feedback and data to develop strategies that enhance student experience and drive continuous improvement.

Collaboration with Instructional Teams:

• Work closely with trainers, faculty, and curriculum developers to ensure learning materials meet student needs and industry standards.

• Foster partnerships with external stakeholders to enhance learning opportunities and resources.

Curriculum Enhancement Initiatives:

• Collaborate with curriculum developers to identify gaps and recommend updates or new courses based on market trends and student interests.

• Set goals to improve learning processes for diverse learner needs.

Data-Driven Decision Making:

• Use learning management system analytics to monitor progress and engagement.

• Conduct assessments of feedback and data to refine policies and practices.

Operational Responsibilities

Student Support Coordination:

• Manage day-to-day support services, respond to inquiries, resolve issues, and guide scheduling and resources.

• Oversee onboarding for new students, ensuring they have necessary tools and information.

Performance Monitoring and Reporting:

• Track engagement and performance metrics to identify trends and areas for improvement.

• Prepare reports on satisfaction, retention, and engagement outcomes for leadership.

Training and Development of Support Staff:

• Conduct training sessions for staff on engagement, conflict resolution, and customer service.

• Develop resources to support staff in assisting students effectively.

Event Planning and Coordination:

• Organize workshops, webinars, and networking events to enhance learning opportunities.

• Coordinate communication strategies to promote events and maximize participation and engagement.