Learner Support Assistant Manager

Qiddiya Investment Company; Riyadh; On-site; SAR 100,000 - 140,000; Full time

Job summary

A leading company in the entertainment sector seeks an educational program manager to enhance student engagement through innovative programs. The role requires collaboration with trainers and stakeholders, data-driven decision-making, and managing student support services, ideal for candidates with a background in education or related fields.

Qualifications

• 5+ years of experience in learning institutions or e-learning platforms.
• Strong understanding of LMS and e-learning technologies.
• Ability to multi-task and work collaboratively.

Responsibilities

• Manage and coordinate student support services and onboarding.
• Monitor learner engagement metrics and performance.
• Organize workshops, webinars, and networking events.

Skills

Interpersonal skills

Project management

Customer service

Data analysis

Collaboration

Education

Bachelor's degree in Education, IT, Humanities, HR or related field

Tools

Learning Management Systems

E-learning tools

Job description

Responsibilities include, but are not limited to:

Strategic Responsibilities

Contribute to the design and implement innovative engagement programs that are aligned with the concept of play to promote active participation and ongoing skill building amongst learners

Analyze learner feedback and data to develop strategies that enhance student experience and drive continuous improvement.

Collaboration with Instructional Teams:

Work closely with trainers, faculty and course/curriculum developers to ensure learning materials and activities meet student needs and align with industry standards.

Foster partnerships with external stakeholders to enhance learning opportunities and resources for students.

Collaborate with curriculum developers to identify gaps in course offerings and recommend updates or new courses based on student interests and market trends.

Set goals to improve learning processes that cater to diverse learner needs, including learners with different learning styles.

Data-Driven Decision Making:

Utilize learning management system analytics to monitor student progress and engagement metrics, informing strategic initiatives.

Conduct regular assessments of student feedback and performance data to refine policies and practices aimed at enhancing the overall experience.

Operational Responsibilities

Student Support Coordination:

Manage and coordinate day-to-day student support services, including responding to inquiries, resolving issues, and providing guidance on scheduling and other academic resources.

Oversee the onboarding process for new students, ensuring they have the tools and information necessary to succeed.

Performance Monitoring and Reporting:

Track learner engagement metrics and performance to identify trends and areas for intervention and improvement.

Prepare regular reports on learner satisfaction, retention rates, and engagement outcomes to inform leadership decision-making.

Training and Development of Support Staff:

Conduct training sessions for support staff to enhance their skills in student engagement, conflict resolution, and customer service.

Develop resources and documentation to support staff in effectively assisting students with inquiries and concerns

Event Planning and Coordination:

Organize workshops, webinars, and networking events to enhance learning and skill building opportunities.

Coordinate communication strategies to promote events, ensuring maximum learner participation, engagement and retention, where relevant.

Desired Candidate Profile

Knowledge, Qualifications & Skills required

Bachelor s degree in Education, IT, Humanities, HR or a related field in Human Services.

+5 years of experience in learning institutions, system administration, e-learning platforms, or similar roles.

Good understanding of Learning Management Systems (LMS) and e-learning technologies.

Familiarity with e-learning tools, and technologies relevant to online learning.

High level of integrity, drive and intellectual curiosity.

Sincere enthusiasm for Qiddiya generating a genuine strong commercial narrative.

Able to multi-task and handle multiple projects simultaneously.

Solid interpersonal skills and a growth mindset.

Ability to work collaboratively with faculty, trainers, and administrative staff.

Strong project organizational and project management skills.

Ability to build connections with a diverse population of participants.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]