Lead Lounge Experience

Riyadh Air; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

An innovative airline is seeking a dedicated leader to enhance guest experiences and drive seamless service delivery. In this pivotal role, you'll collaborate with teams and suppliers to create VIP-worthy visits for all guests. Your expertise in service design and leadership will be crucial in maintaining high standards and operational excellence. Join a forward-thinking company where your contributions will shape the future of air travel and make a lasting impact on every guest's journey.

Qualifications

• Minimum 5 years in service delivery roles within airlines, 3 years in leadership.
• Strong background in service design strategies in hospitality.

Responsibilities

• Craft personalized guest-centric strategies for exceptional service.
• Ensure smooth lounge operations and collaborate with suppliers.

Skills

Service Delivery

Leadership

Service Design Strategies

Guest Experience Management

Multicultural Team Management

Education

Degree

Job description

About the Company

Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that’s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub – a digitally native airline that will connect the kingdom to more than 100 destinations.

About the Role

Ready to take the lead in creating unforgettable guest experiences?

As the driving force behind seamless collaboration between teams, suppliers, and contractors, you'll be on a mission to deliver exceptional service and maintain flawless operations.

Your focus will be to craft personalised, guest-centric strategies that make every visit a VIP-worthy experience. Whether it's for our loyal premium guests, families, or high-profile visitors, every last detail will be tailored to leave a lasting impression.

Your day will be filled with keeping lounge operations smooth and spotless, collaborating with suppliers to maintain that perfect ambiance, and ensuring service levels are always top tier.

You'll be a go-to innovator, constantly seek and identifying opportunities for improvement whilst ensuring SOPs are always sharp and on point.

As we are a digital-native entity, you will also partner with digital experts to solve guest pain points and elevate the overall lounge experience, blending innovation with guest satisfaction.

Being the ultimate advocate for our guests, you’ll gather feedback, transform it into actionable insights, and ensure every visit exceeds expectations.

Join us and be the driving force behind unforgettable guest experiences where every day brings a new opportunity to make an impact.

About You

Degree qualified, you will possess a minimum of 5 years of experience in a service delivery role within an airline, with at least 3 years in a leadership position.

You will demonstrate a strong background in executing service design strategies, particularly within a hospitality setting.

You will possess a solid understanding of airport and airline regulatory frameworks and experience working in a multicultural environment, managing diverse teams and delivering exceptional service.

This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air.

Please submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly.