Lead Applications Specialist - Solutions for Enterprise Imaging (SEI), Emerging Markets

GE HEALTHCARE; Riyadh; Hybrid; SAR 150,000 - 200,000; Full time

Job summary

Une entreprise leader dans le secteur de la santé recherche un spécialiste de l'implémentation et du soutien client. Ce rôle exige une expertise technique, une solide expérience en technologie de santé et la capacité de gérer plusieurs projets dans un environnement dynamique. Les candidats doivent avoir d'excellentes compétences en communication en arabe et en anglais, ainsi qu'une flexibilité pour des déplacements fréquents.

Qualifications

• Minimum 5+ années d'expérience dans la technologie de santé et le soutien client.
• Connaissances en IT hospitalier et des workflows.
• Maîtrise de l'arabe et de l'anglais requise.

Responsibilities

• Contribuer à l'implémentation de solutions et analyser les workflows.
• Fournir un support d'expert lors des phases de pré-vente et de mise en œuvre.
• Développer des relations solides avec les clients et assurer la liaison avec GE HealthCare.

Skills

Communication écrite et orale

Analyse stratégique

Compétences interpersonnelles

Résolution de problèmes

Flexibilité

Education

Baccalauréat ou équivalent

Tools

MS Office (Excel, Word)

SQL

DICOM

HL7

Job description

Job Description Summary

Fournit une expertise en matière de succès client durable et de croissance du cycle de vie du client après-vente par le biais de la formation, des services professionnels, du support technique, des renouvellements, de l'obtention des résultats, de la rétention, de l'expansion et de la promotion client axée sur le numérique. Exerce une influence sur les opérations département et est responsable de la planification et/ou de l'exécution. Ce rôle jouit d'une certaine autonomie, mais est axé sur l'exécution d'activités au sein d'une discipline opérationnelle couverte par les pratiques et procédures fonctionnelles standard. Un certain discernement peut être nécessaire, mais généralement dans le cadre d'une orientation.

Job Description

Essential Responsibilities:

• Contribute to the solution implementation with knowledge and experience of the specific industry domain (e.g. Radiology, Cardiology, VNA, Analytics).
• Provide expert support during the pre-sales process, Implementation phase, analyze workflows, configure software applications, plan and deliver customer training, provide support during go-live and throughout the lifecycle of the solution. Deliver service offerings, such as process architecture and optimization, and maintain proper documentation (e.g. scope, design and workflows).
• Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
• In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
• Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
• Consults more senior team members for issues outside of defined instructions/parameters.
• A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE HealthCare. Explains technical information to others.

Required Qualifications:

• Education of bachelor’s degree level or equivalent level of education.
• Minimum 5+ years of proven experience in healthcare technology, workflows, customer support & delivery within healthcare IT organization and relevant systems.
• Must be professional in MS office (specifically Excel & word), Basic DB understanding, writing SQL queries, DICOM, and HL7.
• Strong oral and written communication skills.
• Knowledge of the strategic and operational drivers of the business.
• Strong knowledge of GE HealthCare SEI product.
• Strong knowledge and experience in Hospital IT and workflows.
• Strong analytical and strategic thinking skills.
• Strong leadership, organizational and interpersonal skills
• Ability to perform in a high-pressure environment (multi-tasking, handling multiple projects & customer support simultaneously, Flexible and being available whenever is needed)
• Demonstrated problem solving and creative skills.
• Must be Flexible and able to travel frequently (60%+ of the time) and based on the project needs.
• Must be Fluent in Arabic and English (reading, writing & dialogue).

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare - Creating a world where healthcare has no limits

#LI-MA2
#LI-Hybrid

Additional Information

Relocation Assistance Provided: No