L3 Network Engineer (KSA National Only)

Specialized Technical Services – STS; Riyad Al Khabra; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading technical services company is seeking a proficient network engineer to maintain its cloud infrastructure across various data centers in the Middle East. This hands-on role requires a strong technical foundation in networking and a commitment to customer satisfaction. Key duties include troubleshooting, implementing change requests, and ensuring continuous improvement in products and services.

Qualifications

• Experience in firewall troubleshooting (FortiGate, ASA, Palo Alto).
• Strong understanding of TCP/UDP/ICMP protocols.
• Experience with ticketing systems such as ServiceNow.

Responsibilities

• Troubleshoot, diagnose, and solve customer issues.
• Implement change requests for managed service customers.
• Document detailed diagnostic information for support tickets.

Skills

Firewall troubleshooting

Communication skills

Customer-centric approach

Troubleshooting

Problem-solving

Tools

ServiceNow

Job description

At ZainTECH we are proud of our culture and how it drives everything we do. We are looking for individuals who share our values and want to be part of a unique and engaging culture that revolves around collaboration and innovation. If you are looking for a role where you can drive engagement and excellence across teams through commitment and collaboration, and are someone who is customer-centric and appreciates an organization with uncompromised integrity that focuses on employee engagement then read on to learn more about how you can become part of the ZainTECH family.

Summary of Duties and Responsibilities :

An experienced network engineer is required to maintain the ZainTECH cloud infrastructure which is distributed across multiple data centres in the Middle East. This is a hands-on role in a multi-tenant environment with access to firewall platforms. The engineer must be customer orientated with a strong technical background in networking.

The role will provide a great learning experience as you will become familiar with the different networking technologies across the estate.

Core competencies

• technical background in computer networking and security architecture.
• strong communication skills (being proactive in following up with customers, analysing their requirements and building rapport with technical contacts – customer centric approach).
• motivated individual with the ability to manage their own ticket workload.
• ability to work towards project deadlines, take ownership and work closely with the team lead.

Key Responsibilities :

• troubleshoot, diagnose and solve customer issues.
• working in a shift pattern on the network support roster.
• implement change requests for managed service customers, providing 2nd & 3rd level troubleshooting support.
• point of technical escalation.
• effective and prompt communications with clients and internal staff / management.
• provide input to constantly improve our products and services to add value for our customers and shareholders.
• document precise and detailed diagnostic information for every assigned customer support ticket.
• handle any additional maintenance and / or service related activities as they arise.
• obtain and / or maintain up to date certifications for all products supported
• analysis, recommendation and implementation of new technologi

Requirements

• firewall troubleshooting (FortiGate, ASA, Palo Alto, SSL & IPSec VPN).
• security policies creation and modifications (audit reviews).
• deep understanding of TCP / UDP / ICMP & Stateful / Stateless protocols.
• demonstrates an understanding of packet flow in the OSI model.
• experience with ticketing software (ServiceNow).
• IPT / VoIP experience (ideal but not necessary).

Desirable Knowledge and Skills :

• IPT or VoIP qualifications (ideal but not necesasry).

Engineer Ksa National • Riyadh, Riyadh Province, SA