L1 Technical Support – IT Officer

Saudi Petroleum Services Polytechnic; Riyadh; On-site; SAR 20,000 - 40,000; Full time

Job summary

A forward-thinking company is seeking a proactive L1 Technical Support – IT Officer to ensure smooth daily operations across projects. This role involves providing first-level technical support, troubleshooting hardware and software issues, and assisting with user access setups. Ideal candidates will have a diploma in IT, strong communication skills in English and moderate Arabic, and a customer-focused mindset. Join this dynamic team to make a significant impact in the IT support landscape and enhance user experiences.

Qualifications

• 2+ years in technical support or IT helpdesk role.
• Experience with Windows OS and basic networking.

Responsibilities

• Provide first-line technical support to internal teams and clients.
• Troubleshoot and resolve hardware, software, and network issues.

Skills

Troubleshooting

User Support

Communication Skills

Basic Networking

Education

Diploma in Information Technology

Degree in Information Technology

Tools

Windows OS

Microsoft Office

Job description

Job Description:

Transpire Technologies, a North American IT and Telecom solutions provider, is seeking a proactive and service-oriented L1 Technical Support – IT Officer to join our team. The successful candidate will provide first-level technical support across our projects, ensuring smooth daily operations. This role requires basic troubleshooting skills, strong user support experience, and the ability to communicate effectively in English and moderate Arabic.

Key Responsibilities:

• Provide first-line technical support to internal teams and clients
• Troubleshoot and resolve hardware, software, and network issues
• Document support incidents and escalate unresolved issues
• Assist in setting up workstations, peripherals, and user access
• Coordinate with L2/L3 support as needed

Qualifications:

• Diploma or degree in Information Technology or related field
• 2+ year experience in technical support or IT helpdesk role
• Familiarity with Windows OS, Microsoft Office, and basic networking
• Strong communication skills in English and moderate Arabic
• Customer-focused with a problem-solving mindset

Skills

• Skilled in remotely installing, upgrading, troubleshooting, and repairing (at the component level) any of the personal computers.
• Proficient in installing, troubleshooting, and repairing various components in the computing inventory.
• Adept in fault-finding and offering solutions to mobile software on iOS, Windows, and Android platforms.
• Remarkable command on the installation of computer OS and handling client software on the network.