KNet-Technical Analyst

Kearney; Riyad Al Khabra; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a proactive Technical Analyst to support technology utilization and enhance client impact. This role involves maintaining hardware and software, providing user orientation, and managing IT assets. Ideal candidates will possess a university degree and have at least 3 years of experience in a corporate setting. Strong organizational skills and proficiency in both English and Arabic are essential. Join a dynamic team that values individuality and offers the chance to make a significant impact in a fast-paced environment.

Qualifications

• 3+ years of experience in a corporate environment with international exposure.
• Excellent verbal and written communication skills in English and Arabic.

Responsibilities

• Maintain and repair standard hardware and software.
• Provide orientation for new users and manage IT assets for contractors.

Skills

Windows 10

Windows 11

Microsoft Office 2013

Microsoft Office 2016

Microsoft Office365

Customer Service

Organizational Skills

Communication Skills

Education

University Degree in Related Field

Tools

TrackIT

Job description

Job Description

Kearney, KnowledgeNet (KNet) Technical Analyst - ME

About the job

As a Technical Analyst for our Dubai office, you will support all employees in utilizing the firm's standard technology to deliver immediate impact and create a competitive advantage for our clients.

Reporting directly to the KNET MEA Regional Manager in Dubai, you will have the opportunity to express your individuality and be recognized for your contributions, making a real impact and being a true Kearney Original.

Key responsibilities

• Maintenance and repair of standard hardware and software.
• Standard software installation and support.
• PC setup and configuration.
• Backups of Kearney laptops.
• Server and network support.
• Act as the contact for outside vendors.
• Serve as the KnowledgeNet representative and technical contact for the Office Manager and local A.T. Kearney staff at any location (e.g., client sites, airports, hotels, home offices).
• Provide orientation for new users.
• Follow up on Level Two escalation for the Global Help Desk.

Asset Management tasks

• Ensure proper approval, reflection in finance plans, and processing of all PC-related equipment orders for new hires using TrackIT.
• Review and process invoices for equipment and services.
• Maintain accurate records of delivery notes and serial numbers in the Asset Register.
• Coordinate asset replacements and disposals according to policy.
• Work with HR and Finance to ensure assets are returned upon employee termination or transfer.
• Verify assets in the database and confirm their return.
• Manage asset loan/shell swaps to minimize cycle time and ensure asset security.
• Complete Lost Asset Reports and liaise with authorities if needed.
• Maintain data security and confidentiality.
• Hold spares for hot swaps and manage peripherals supply efficiently.

Non-Employees/Contractors

• Manage IT assets and network access for contractors and temporary staff with Non-A.T. Kearney network IDs.
• Ensure confidentiality agreements are signed before granting access.

Additional tasks include

• Installation of non-standard software and hardware.
• High-level user training and onboarding.
• Office refurbishment, relocation planning, and implementation.
• Troubleshooting for overhead projectors and electronic whiteboards.
• PC equipment moves.

Who you are

We value proactive, positive, and flexible individuals who are true to themselves. We seek candidates with:

• A university degree or equivalent in a related field.
• At least 3 years of experience in a professional services or corporate environment, preferably with international exposure.
• Excellent verbal and written communication skills in English and Arabic.
• Strong organizational and customer service skills.
• Ability to work proactively in a fast-paced environment.
• Knowledge of Windows 10, 11, Windows Server 2008/2012, and Microsoft Office 2013, 2016, Office365 (especially MS Exchange and Outlook).

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