Key Account Manager, Softline Category, MENA Marketplace

Afaq Q Tech General Trading (Amazon); Riyadh; On-site; SAR 150,000 - 250,000; Full time

Job summary

A leading e-commerce company is seeking a Key Account Manager to focus on acquiring new merchants and managing existing accounts on its marketplace. This role includes analyzing business performance, collaborating with teams, and driving seller success with strategic insights. Candidates should have a strong background in sales or e-commerce with excellent communication skills in both English and Arabic.

Qualifications

• 5+ years in sales, marketing, or related experience in e-commerce, retail, SaaS.
• Excellent English and Arabic communication skills.
• Ability to manage projects and work independently in ambiguous environments.

Responsibilities

• Identify, prospect, and recruit high-potential selling partners for Amazon.sa Marketplace.
• Manage existing seller portfolios, analyze performance, and develop growth strategies.
• Collaborate with stakeholders to align programs that support seller growth.

Skills

Analytical Skills

Communication

Presentation Skills

Project Management

Education

Bachelor’s Degree in Economics, Management, Engineering

Tools

Excel

CRM Tools

Job description

DESCRIPTION

Are you passionate about e-commerce? Are you looking to join a community of business development professionals supporting the growth of small and medium-sized businesses? Or do you want to solve complex business problems with strategic impact for selling partners? Amazon, a global leader in e-commerce, is seeking a Key Account Manager for its Third-Party Marketplace team based in Riyadh, Saudi Arabia.

In this dynamic role, you'll focus on acquiring new merchants (50%) through prospecting via phone and email, recruiting them to bring their products, pricing, and availability to Amazon. The remaining 50% involves managing existing merchant accounts—helping them launch and grow on Amazon by guiding them through Amazon’s products, services, systems, and tools. You'll also use merchant feedback to identify opportunities for improving Amazon’s offerings and lead projects aimed at enhancing customer and seller experiences in Egypt, collaborating with regional teams to drive automation and scalability.

Successful candidates will possess strong analytical, communication, and presentation skills, thrive in fast-paced and ambiguous environments, and be capable of working autonomously to meet business objectives.

Key Responsibilities include:

1. Identify, prospect, and recruit high-potential selling partners to Amazon.sa Marketplace.
2. Prioritize and manage a portfolio of selling partners to achieve product family goals using key metrics.
3. Serve as a consultant to sellers, providing data-driven insights to optimize their success.
4. Identify business opportunities by analyzing trends, popular brands, and pricing strategies.
5. Conduct deep analysis on business performance issues and relay feedback into product and process improvements.
6. Educate sellers about Amazon’s standards for delivery and customer experience.
7. Track and report results, analyze data, and develop action plans for your portfolio.
8. Collaborate with stakeholders to align programs that support seller growth.
9. Lead projects that enhance customer and seller experiences in Saudi Arabia, partnering regionally to improve automation and scalability.

Program Process Excellence:

• Improve tools and processes in collaboration with internal departments to enhance seller experience and productivity.
• Identify and define feature enhancements based on customer feedback and data analysis.

Leadership:

• Set high standards for Account Managers, prioritize strategic initiatives, and support escalation processes.
• Define success criteria and understand business needs in a changing environment.
• Partner with teams across categories, finance, and global management to drive growth.
• Lead recruitment and hiring efforts within your team and organization.

Additional Responsibilities:

1. Account Management & Growth: Manage existing seller portfolios, analyze performance, and develop growth strategies.
2. Strategic Support: Build annual strategies with key sellers and address operational challenges.
3. Relationship Management: Maintain strong relationships with seller stakeholders and internal teams.
4. Program Development/Project Management: Implement scalable solutions and contribute to process improvements.
5. Become an Expert: Own specific service areas and support peers with processes and tools.

BASIC QUALIFICATIONS

• Bachelor’s Degree in Economics, Management, Engineering, or related fields.
• 5+ years in sales, marketing, or related experience in e-commerce, retail, SaaS, or similar.
• Excellent English and Arabic communication skills.
• Strong analytical skills, including advanced Excel and database analysis.
• Ability to manage projects and work independently in ambiguous environments.

PREFERRED QUALIFICATIONS

• Masters Degree in Management, Business, or related fields.
• 2+ years inside sales experience.
• Experience in account management, product marketing, or consulting.
• Knowledge of advanced Excel, SQL, and CRM tools like Salesforce.
• Proven ability to influence organizational decision-making and exceed sales targets.

Our inclusive culture empowers Amazonians to deliver the best results. If you need workplace accommodations, please visit https://amazon.jobs/content/en/how-we-hire/accommodations.