Key Account Manager, Softline Category, MENA Marketplace

Amazon; Al-Kharj; On-site; SAR 150,000 - 200,000; Full time

Job summary

A global e-commerce leader is seeking a Key Account Manager for their Third-Party Marketplace team in Riyadh, Saudi Arabia. The role involves business development and account management, focusing on recruiting and supporting merchants to enhance their presence on the platform. Ideal candidates will have strong analytical and communication skills with at least 5 years in related fields. Fluency in English and Arabic is required.

Qualifications

• 5+ years in sales, marketing, or related experience in e-commerce or related fields.
• Proven ability to manage projects and work autonomously in ambiguous environments.
• Experience with account management, product marketing, or consulting.

Responsibilities

• Identify, prospect, and recruit high-potential selling partners to Amazon.sa Marketplace.
• Analyze performance and develop growth strategies for existing Amazon sellers.
• Educate sellers on Amazon’s standards of Delivery and Customer Experience.

Skills

Analytical skills

Communication skills

Presentation skills

Fluency in English

Fluency in Arabic

Education

Bachelor’s Degree in Economics, Management, Engineering, or related field

Tools

Advanced Excel

SQL

CRM tools

Job description

Description

Are you passionate about e-commerce? Are you looking to join a community of business development professionals that support the growth of small and medium-sized businesses? Or do you want to solve complex business problems with strategic impact for a population of selling partners? Amazon, one of the world's leaders in e-commerce, is looking for a Key Account Manager to join its Third-Party Marketplace team based in Riyadh, Saudi Arabia.

Working in a dynamic business development environment, your role will focus on contributing to new acquisition (50% of the time) through hunting, specifically phone/email-based prospecting and recruiting new merchants who can bring their range of products, pricing, and availability to Amazon. You will also work with merchants as an account manager (50% of the time) – helping them launch and grow their presence on Amazon by ensuring they understand Amazon’s products, services, systems, and tools. You will be responsible for using feedback from merchants to identify opportunities to improve Amazon’s offerings. Additionally, lead projects that drive growth and enhance Customer and Seller Experience in Egypt, partnering with regional teams to drive automation and scalability.

To succeed, you must have excellent analytical, communication, and presentation skills, operate autonomously in a fast-moving environment, and take full responsibility for achieving business objectives.

Key Responsibilities include:

1. Identify, prospect, and recruit high-potential selling partners to Amazon.sa Marketplace.
2. Prioritize and manage a portfolio of selling partners to meet product family goals.
3. Act as a consultant to sellers, providing data-driven insights to optimize their success.
4. Identify business opportunities by analyzing trends, popular brands, and pricing.
5. Conduct deep dive analyses on performance issues and relay feedback into product and process improvements.
6. Educate sellers on Amazon’s standards of Delivery and Customer Experience.
7. Track and report on business development results, analyze data, and recommend actions.
8. Collaborate with stakeholders to align programs and initiatives for growth.
9. Lead projects to improve Customer and Seller Experience, partnering regionally for automation and scalability.

Program Process Excellence:

1. Support tool and process improvements to enhance seller experience and productivity.
2. Identify and define feature enhancements based on feedback and data analysis.

Leadership:

1. Set high standards for Account Managers, prioritize initiatives, and support escalation processes.
2. Define success criteria and understand business needs, contributing to strategic planning.
3. Coordinate with external teams like Category Management, Finance, and Global Account Management.
4. Lead recruitment and hiring efforts within the team and organization.

Key Job Responsibilities:

1. Manage existing Amazon sellers, analyze performance, and develop growth strategies.
2. Conduct business reviews and help sellers expand their product reach.
3. Build strategic plans with sellers and address operational challenges.
4. Maintain relationships with stakeholders, resolve issues, and implement improvements.
5. Identify scalable solutions and contribute to process enhancements.
6. Own specialized subject areas to support peers and develop new processes/tools.

Basic Qualifications:

• Bachelor’s Degree in Economics, Management, Engineering, or related field.
• 5+ years in sales, marketing, or related experience in e-commerce, retail tech, SaaS, etc.
• Fluent in English and Arabic.
• Strong analytical skills, including advanced Excel and database analysis.
• Proven ability to manage projects and work autonomously in ambiguous environments.

Preferred Qualifications:

• Masters Degree in Management, Business, or related fields.
• 2+ years inside sales experience.
• Experience in account management, product marketing, or consulting.
• Knowledge of SQL, CRM tools, and sales productivity tools.
• Proven ability to influence at all organizational levels.
• Track record of exceeding sales targets with a consultative approach.

Our inclusive culture empowers Amazonians to deliver the best results. If you need workplace accommodations during the application or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations. If your region isn’t listed, contact your Recruiting Partner.