Key Account Manager – Oil Lab Testing Projects

SGS; Al Jubayl; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading global testing and certification company seeks a Key Account Manager in Al Jubayl, Saudi Arabia. This role involves acting as the main contact for key governmental clients, ensuring satisfaction, and overseeing oil lab testing projects. Candidates should have a relevant degree and experience in managing strategic accounts in the oil sector, along with strong communication skills.

Qualifications

• Proven experience managing strategic or governmental accounts in the oil, gas, or petrochemical sector.
• Experience in oil lab testing services.
• Familiarity with analytical equipment and lab operations related to petroleum testing.
• Fluency in English; Arabic is an advantage.

Responsibilities

• Serve as the main point of contact for key clients.
• Develop strong relationships with client representatives.
• Conduct regular client reviews and gather feedback.
• Oversee execution of oil lab testing contracts.
• Track service KPIs and address non-conformities.
• Monitor contract performance and billing cycles.
• Ensure compliance with client contractual terms.
• Collaborate with lab operations and QA/QC.
• Propose and implement improvements based on feedback.
• Prepare and submit periodic reports.

Skills

Communication skills

Negotiation skills

Client-focused mindset

Problem-solving

Education

Bachelor's degree in chemistry, Chemical Engineering, or related scientific/technical discipline

Job description

Overview

Company DescriptionSGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance, and sustainability. The Key Account Manageract as the primary interface between key governmental clients and the laboratory services team, ensuring customer satisfaction, operational excellence, and business growth for fuel, oil, and petrochemical testing projects.

Responsibilities

• Serve as the main point of contact for key clients, ensuring clear communication and high responsiveness.
• Develop strong, trust-based relationships with client representatives.
• Conduct regular client reviews, gather feedback, and implement client-specific improvement initiatives.
• Oversee day-to-day execution of oil lab testing contracts and coordinate internally with laboratory managers, technical teams, logistics, and support functions to ensure timely and accurate service delivery.
• Track service KPIs (TAT, data integrity, reporting compliance) and address any non-conformities or delays.
• Monitor contract performance, billing cycles, and revenue tracking in coordination with the finance team.
• Ensure compliance with client contractual terms and align service offerings to evolving client needs.
• Collaborate with lab operations and QA/QC to ensure testing methodologies meet international standards (e.g., ASTM, ISO, IP).
• Propose and implement technical and process improvements based on client feedback or performance trends.
• Follow up on equipment readiness, especially for critical units to prevent service disruptions.
• Prepare and submit periodic reports on account performance, risks, and improvement actions.
• Maintain comprehensive records of correspondence, complaints, actions taken, and client approvals.

Qualifications

• Bachelor’s degree in chemistry, Chemical Engineering, or related scientific/technical discipline.
• Proven experience managing strategic or governmental accounts, in the oil, gas, or petrochemical sector.
• Proven experience in oil lab testing services field.
• Familiarity with analytical equipment and lab operations related to petroleum testing
• Fluent in English (Arabic is an advantage)

Additional Information

Strong communication and negotiation skills.

Project management capabilities and ability to handle cross-functional coordination.

Client-focused mindset with attention to detail and problem-solving approach.