Key Account Manager

Business Introduction

JD Industrials is a subsidiary of JD Group focused on industrial supply chain technology and services, with a market value of approximately $5 billion.

We aim to support the development of the industrial sector through a model that integrates supply chain + technology + services, creating a B2B procurement platform for industrial products. We serve over 7,000 key account clients and more than 8 million small and medium sized enterprises (SMEs). Our extensive industrial product supply is supported by around 30,000 suppliers, and our platform features over 40 million SKUs. Currently, JD Industrials is focusing on overseas business, providing one stop procurement solutions for industrial products. Our operations span Southeast Asia, Europe, the Middle East, and South America.

Role Overview

This role focuses on managing key customer relationships, providing tailored solutions, achieving sales and performance goals, leading a team, and conducting market research.

Job Description

1. Be responsible for the development and maintenance of major customers. By deeply understanding customer needs, provide professional solutions to enhance customer satisfaction and loyalty.
2. Develop and maintain key customer relationships, ensure long-term cooperation with customers, and achieve and exceed sales targets.
3. Analyze market dynamics and industry trends, provide data support for the company to formulate effective market strategies, and drive business growth.
4. Lead and guide team members. Through effective team management and incentive mechanisms, improve the overall performance and service level of the team.
5. Cooperate closely with various internal departments to ensure that customer needs are quickly responded to and met, and promote the realization of the company's overall business objectives.

Qualifications

1. Degree Requirement: A bachelor's degree or above. Majors related to marketing, international trade, business management, etc. are preferred.
2. Work Experience: Have 5-10 years of major customer management or sales experience. Those with rich experience in the development and maintenance of major customers are preferred.
3. Customer Management: Have excellent major customer management capabilities, be able to effectively maintain and expand customer relationships, and improve customer satisfaction and loyalty.
4. Business Negotiation: Have outstanding business negotiation skills, and be able to reach win-win cooperation agreements in complex business environments.
5. Market Analysis: Have strong market analysis capabilities, be able to accurately grasp market dynamics, and formulate effective market strategies.
6. Project Management: Have project management experience, and be able to independently be responsible for the promotion and implementation of large-scale projects.
7. Communication Skills: Have excellent communication skills, and be able to build good communication bridges with customers at different levels.
8. Teamwork: Have a good spirit of teamwork, and be able to closely cooperate with internal teams to jointly achieve business objectives.
9. Innovative Thinking: Have innovative thinking, and be able to continuously explore new customer management models and sales strategies.
10. Sense of Responsibility: Have a strong sense of responsibility and mission, be able to maintain efficient work under pressure, and ensure the smooth completion of various tasks.

Benefits

1. Annual leave of at least 21 workdays or more.
2. Pilgrimage leave of 10 workdays.
3. Transportation subsidy, rental subsidy, and commuting allowance.
4. Telephone bill reimbursement.
5. Provide commercial insurance.
6. Good team atmosphere with high promotion opportunities and competitive salary.
7. Provide a laptop.